Street-Level Bureaucracy, 30th Anniversary Edition: Dilemmas of the Individual in Public Service

Street-Level Bureaucracy, 30th Anniversary Edition: Dilemmas of the Individual in Public Service

by Michael Lipsky

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Product Details

ISBN-13: 9781610446631
Publisher: Russell Sage Foundation
Publication date: 04/08/2010
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 300
Sales rank: 591,676
File size: 751 KB

About the Author

MICHAEL LIPSKY is senior program director of Demos, a non-partisan public policy research and advocacy organization, and an affiliate professor at Georgetown University.

Table of Contents

Title Page Copyright Dedication Contents Preface: Dilemmas of the Individual in Public Services Acknowledgments Part 1. Introduction 1. The Critical Role of Street-Level Bureaucrats 2. Street-Level Bureaucrats as Policy Makers Part 2. Conditions of Work 4. Goals and Performance Measures 5. Relations with Clients 6. Advocacy and Alienation in Street-Level Work Part 3. Patterns of Practice 7. Rationing Services: Limitation of Access and Demand 8. Rationing Services: Inequality in Administration 9. Controlling Clients and the Work Situation 10. The Client-Processing Mentality Part 4. The Future of Street-Level Bureaucracy 11. The Assault on Human Services: Bureaucratic Control, Accountability, and the Fiscal Crisis 12. The Broader Context of Bureaucratic Relations 13. Support for Human Services: Notes for Reform and Reconstruction 14. On Managing Street-Level Bureaucracy Notes Index

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