The objective of this textbook is assist fleet-shop-parts-fuel managers, and work crew managers compare the organization's and departments' current labor management structures and mini-structures to world-class. This textbook assists managers identify and correct the reasons for below-world-class employee productivity, and financial and operational performances. According to Edwards Deming, father of total quality management, organization and department structures account for 85% of the reasons why world-class productivity, and financial and operational performances are achieved. Implementing structures which cause world-class performances should be among senior managers', fleet-shop-parts-fuel managers' and work crew managers' highest priorities. Compare the organization's current employee performance control practices to the worldclass practices discussed in this textbook. Implement required changes and earn $100,000 annually with 90% decisionmaking control and achieve Vice President and Director status.
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