Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization

Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization

by Lilith Christiansen, Mark Stein


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"Bringing a new employee on board can be the start of a rewarding relationship or the beginning of a missed opportunity. This smart book can teach you how to make the most of each employee's career starting on Day One."
—Daniel H. Pink, author of DRIVE and A WHOLE NEW MIND

"This book has the potential to change the way that we think about new hires and what is possible from the group. With the instruction provided, you can migrate onboarding from the administrative to the strategic, and deliver far greater value for your enterprise."
—Betty Thompson, Senior Vice President, People Services, Booz Allen Hamilton

"People are a company's most important asset. Successful Onboarding makes the case for the importance of effective onboarding in setting up employees for success."
—Stephen Squeri, Group President, Global Services and Chief Information Officer, American Express Company

"Hiring employees is the biggest investment most organizations make. Understanding how to make sure that investment sticks is what onboarding is about, and Successful Onboarding shows you how to do it right."
—Peter Cappelli, Director of the Center for Human Resources, The Wharton School, The University of Pennsylvania; author of TALENT ON DEMAND

Fact: 1/3rd of all external hires are no longer with the organization after 2 years. What can you do about it? In a word: onboarding; although poorly understood, subject to narrow definitions, and with limited best practice understanding or management rigor. Consultants Mark Stein & Lilith Christiansen have worked with leading companies on it, and they've synthesized their work into a ready to use system.

With Successful Onboarding, you can:

  • Rewrite the employer-employee compact—to everyone's advantage
  • Reduce time-to-productivity—while increasing the level of productivity and retention
  • Make improvements at the systemic level—with gains realized with regularity * Enroll new hires in your company's strategic plan

Successful Onboarding provides a business case, a systemic approach to the entire process, and instructive inside stories from Apple, Starbucks, Netflix, Microsoft, Baird, Bank of America, John Deere, and dozens of other industry leaders.

“This is a terrific resource for anyone wanting to create an effective onboarding program.”
—Mindy Moye, Ph.D., Manager Employee Engagement, John Deere

“In Successful Onboarding Lilith and Mark demonstrate the financial impact that the onboarding process can have on your organization, and provides a roadmap for improving your return on investment. The book has already changed the way we think about onboarding in our organization.”
—Andrew Blocher, Chief Financial Officer, Federal Realty Investment Trust

“Goodbye old-school orientation and welcome to onboarding. A great reference to tailor your onboarding based on your culture and strategy. This book demonstrates how sound and creative onboarding can prevent a lot of voluntary off-boarding from high performing employees.”
—Sonia Narang, Director, Leadership & Organization Development, Sony Pictures Entertainment

“Every company leader who is serious about delivering results through people should read this book. Successful Onboarding not only gives a roadmap to successful hiring and retention, but also addresses the common pitfalls that lead to adjustment struggles, discouragement and skepticism from new hires. This book rings true to those of us who coach leaders in the onboarding transition.”
—Kate Ebner, Co-Director, Georgetown University Leadership Coaching Program, Principal, The Nebo Company

“This is an important book for business leaders who want to assure employee engagement from Day One! Practical and instructive, the book gives leaders everything required to plan and implement an onboarding strategy that provides maximum organizational benefits. Not only does the book convincingly build the business case for excellence in onboarding, the authors lay out in the clearest of terms a ‘recipe’ to assist practitioners to plan and implement a strategy that will contribute the results we are all looking for….engaged employees who choose to build a career in our organizations and contribute to organizational success in the long term! Well done, Mark and Lilith!”
—Bonnie DuPont, Corporate Director; Former Group Vice President, Corporate Resources, Enbridge, Inc.

Successful Onboarding could easily be titled Maximizing Your ROI. If you adopt the authors’ perspective and follow the best practices they present, your organization will get the greatest possible return on its investment in new talent. Stein and Christiansen’s work will shift your focus from activities to results.”

“An approach to transforming your organization’s onboarding process from a one-time transaction to a sustained and integrated employee experience that drives performance and engagement right out of the gate.”
—Matt Motzkin, Director, Organizational Development, Disney-ABC Television Group

“A comprehensive and highly practical guide to the critical—but underappreciated—practice of onboarding new employees. The authors make a convincing business case for strategic onboarding and then outline a step-by-step process for a positive and enduring outcome.”
—Max Stier, President and CEO, Partnership for Public Service

Product Details

ISBN-13: 9780071739375
Publisher: McGraw-Hill Professional Publishing
Publication date: 06/21/2010
Edition description: List
Pages: 288
Sales rank: 856,257
Product dimensions: 6.20(w) x 9.10(h) x 1.10(d)

About the Author

Mark A. Stein: With a finance education from the George Washington University School of Business in 1990, and subsequent professional service experience as a foundation, Mark entered the management consulting industry in 1995, and has since led hundreds of corporate strategy, investment analysis and organization development engagements for leading multi-national corporations. Mark speaks at Organization Development and onboarding conferences. He is married with three kids and lives in Bethesda, MD.

Lilith Christiansen: Lilith has 15 years of organization development consulting experience with Kaiser Associates and Booz Allen Hamilton. Lilith has led numerous organizational improvement and employee programs redesign projects for clients in both public and private sectors. Lilith is a graduate of University of Virginia and University of Pennsylvania's Wharton School of Business. Lilith is married, has two children and lives in Arlington, VA.

Visit the authors’ website for more information

Table of Contents

Part One: Rethinking Onboarding

Chapter 1: The Business Case for Onboarding
Chapter 2: The State of The Art: Essentials of Strategic Onboarding
Part Two: Rewriting the New Hire Compact
Chapter 3: "Our Company Is at Its Best When...": Teaching Culture So That Our New Hires "Get It"

Chapter 4: "Connections That Count"-Empowering Employees by Nurturing Valuable Relationships
Chapter 5: Personal Progress and Prospect: Early Career Support
Chapter 6: "Limited Upside in Flying Blind": Driving Strategic Insight and Impact
Chapter 7: The Onboarding Margin Life Support System: Administration and Governance
Part Three: The Onboarding Design Process
Chapter 8: Getting Started: Conducting A Program Diagnostic
Chapter 9: Driving Implementation-From Blueprint to Impact

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