A jargon-free guide providing the information and skills needed for effective supervision. Examines what a supervisory style is and how to develop an individual approach. Chapters on problem solving follow, covering change, how to handle poor performers, and how to motivate employees. Two new chapters to this edition look at the delegation of tasks and the future for new supervisors. Study and discussion questions have been added at the end of each chapter.
Table of Contents
The Nature of Today's Working People.
The Changing Role of the Supervisor.
APPROACHES TO SUPERVISION.
Handling Poor Performers.
Training and Development.
Developing Positive Mental Attitude.