ISBN-10:
0304706868
ISBN-13:
9780304706860
Pub. Date:
02/24/2000
Publisher:
Cengage Learning EMEA Higher Education
Supervision and Leadership in Tourism and Hospitality / Edition 1

Supervision and Leadership in Tourism and Hospitality / Edition 1

by Lynn van der Wagen, Christine Davies

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Product Details

ISBN-13: 9780304706860
Publisher: Cengage Learning EMEA Higher Education
Publication date: 02/24/2000
Edition description: New Edition
Pages: 188
Product dimensions: 6.62(w) x 9.74(h) x 0.51(d)

Table of Contents

Introduction. 1. The Current Envirnoment. 2. The Role of the Supervisor. 3. Motivation. 4. Leadership. 5. Staffing. 6. Training and Assessment. 7. Planning and Organising Workflow. 8. Delegation and Control. 9. Decision-making and Problem-solving. 10. Staff Administration. 11. Staff Scheduling. 12. Policies and Procedures. 13. Written Communication. 14. Quality Management. 15. Occupational Health & Safety. 16. Security. Integrated Casestudy. Bibliography. Index.

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