Supervision and Leadership in Tourism and Hospitality / Edition 1 available in Paperback
- Pub. Date:
- Cengage Learning EMEA Higher Education
A guide to all aspects of leadership, for any student who wants to become a supervisor or manager in the tourism and hospitality industry. The main focus is on managing workplace operations. Emphasis is also placed on the management of staff, including job design, selection and training, and monitoring workplace performance. The book also deals with policies and procedures in detail, including occupational health and safety.
|Publisher:||Cengage Learning EMEA Higher Education|
|Edition description:||New Edition|
|Product dimensions:||6.62(w) x 9.74(h) x 0.51(d)|
Table of Contents
Introduction. 1. The Current Envirnoment. 2. The Role of the Supervisor. 3. Motivation. 4. Leadership. 5. Staffing. 6. Training and Assessment. 7. Planning and Organising Workflow. 8. Delegation and Control. 9. Decision-making and Problem-solving. 10. Staff Administration. 11. Staff Scheduling. 12. Policies and Procedures. 13. Written Communication. 14. Quality Management. 15. Occupational Health & Safety. 16. Security. Integrated Casestudy. Bibliography. Index.