ISBN-10:
0471313653
ISBN-13:
9780471313656
Pub. Date:
09/06/2002
Publisher:
Wiley
Supervision in the Hospitality Industry, Textbook and NRAEF Workbook / Edition 4

Supervision in the Hospitality Industry, Textbook and NRAEF Workbook / Edition 4

Hardcover

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Product Details

ISBN-13: 9780471313656
Publisher: Wiley
Publication date: 09/06/2002
Edition description: Older Edition
Pages: 496
Product dimensions: 7.62(w) x 9.28(h) x 1.31(d)

Table of Contents

1. The Supervisor as Manager.

2. The Supervisor as Leader.

3. Workplace Diversity.

4. Communicating Effectively.

5. Creating a Positive Work Climate.

6. Developing Job Expectations.

7. Recruiting and Selecting Applicants.

8. Employee Training and Development.

9. Evaluating Performance.

10. Discipline and the Marginal Employee.

11. Planning, Organizing, and Controlling.

12. Decision Making and Problem Solving.

13. Delegating.

14. Additional Supervisory Topics.

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