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Supervision: Concepts and Skill-Building / Edition 8 available in Paperback
Certo's SUPERVISION prepares students to be supervisors. It is based on the premise that organizational variables like the nature of the workforce, computer and communication technology, and the design of organization structures are changing perhaps more rapidly than at any other time in history. All of these factors have a direct influence on supervisors' roles.
|Publisher:||McGraw-Hill Higher Education|
|Edition description:||Older Edition|
|Product dimensions:||6.00(w) x 1.25(h) x 9.00(d)|
Table of ContentsPART ONE: What is a Supervisor?
Chapter 1: Modern Supervision: New Era Challenge
PART TWO: Modern Supervision Challenges
Chapter 2: Ensuring High Quality
Chapter 3: Teamwork: Emphasizing Powerful Meetings
Chapter 4: Meeting High Ethical Standards
Chapter 5: Managing Diversity
PART THREE: Functions of the Supervisor
Chapter 6: Reaching Goals and Objectives
Chapter 7: Organizing and Authority
Chapter 8: The Supervisor as Leader
Chapter 9: Problem Solving and Decision Making
PART FOUR: Skills of the Supervisor
Chapter 10: Communication
Chapter 11: Motivating Employees
Chapter 12: Supervising "Problem" Employees
Chapter 13: Managing Time and Stress
Chapter 14: Managing Conflict and Change
PART FIVE: Supervision and Human Resources
Chapter 15: Selecting Employees
Chapter 16: Providing Orientation and Training
Chapter 17: Appraising Performance
Chapter 18: The Impact of the Law
Website only: Chapter 19: Improving Productivity