ISBN-10:
0023417927
ISBN-13:
9780023417924
Pub. Date:
08/12/1994
Publisher:
Prentice Hall
The Supervisory Challenge : Principles and Practices / Edition 2

The Supervisory Challenge : Principles and Practices / Edition 2

by Jane Gibson

Paperback

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Product Details

ISBN-13: 9780023417924
Publisher: Prentice Hall
Publication date: 08/12/1994
Edition description: REV
Pages: 513
Product dimensions: 7.20(w) x 9.10(h) x 1.30(d)

Table of Contents

I. FOUNDATIONS FOR EFFECTIVE SUPERVISION.

1. Understanding Your Job as a Supervisor.

2. Meeting the Quality Challenge.

3. Communicating Effectively.

4. Understanding Employee Behavior.

5. Identifying Problems and Making Decisions.

II. DEALING WITH INDIVIDUALS.

6. Ensuring Equal Opportunity Under the Law.

7. Selecting and Training Employees.

8. Supervising in the Multicultural Workplace.

9. Motivating Employees.

10. Dealing with Problem Employees.

11. Providing Effective Performance Appraisal.

III. DEALING WITH GROUPS.

12. Understanding Group Dynamics.

13. Providing Effective Leadership.

14. Working with Unions.

15. Maintaining a Safe and Healthy Work Environment.

IV. PERSONAL STRATEGIES FOR SUCCESS.

16. Understanding Organizational Ethics and Politics.

17. Managing.

18. Developing Your Career and Preparing for Future Challenges Readings.

Study Guide.

Name Index.

Subject Index.

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