Table of Contents
Preface xi
Acknowledgments xiii
Chapter 1 Basic Supply Chain Management Concepts 1
Supply Chain and Supply Chain Management 2
Supply Chain Networks 4
Demand Chains and Value Chains 6
Service Supply Chains 11
The Importance of Supply Chain Management 14
Summary 19
Quiz 20
Chapter 2 Supply Chain Collaboration 23
What Is Collaboration? 24
Supply Chain Members 26
Marketing 26
Supply Management 28
Supply Chain Collaboration 38
External Collaboration 43
Factors That Influence Collaboration 44
Summary 46
Quiz 47
Chapter 3 Supply Chain Strategies and Planning 49
Levels of Decision Making 50
Decision-Making Tools and Techniques 51
Supply Chain Strategy 57
Issues of Strategic Importance 59
Sustaining a Competitive Advantage 62
Strategic Sourcing 63
Analysis Of Organizational Spending 64
Develop Strategies for Each Category 66
Characteristics of Integrated Supply Management 68
Summary 68
Quiz 70
Chapter 4 Sourcing and Supply Management 73
Supplier Management 74
Negotiation and Contracting 84
Cost Control 90
Innovation and New Product Development 93
Summary 95
Quiz 96
Chapter 5 Manufacturing and Production 99
Understanding Basic Manufacturing Techniques 100
Manufacturers and Producers 100
Manufacturing and Production Methods 102
Types of Operations 103
Techniques for Process Improvement 107
Design for Supply Chain Management 110
Summary 112
Quiz 114
Chapter 6 Logistics 117
The Basic Function of Logistics 118
Considerations for Logistics Strategy 118
Primary Logistics Activities 120
Reverse Logistics 131
Summary 132
Quiz 133
Chapter 7 Supply Chain Risks 137
Necessity for Risk Management 138
Risk Defined 138
Supply Chain Risk Management Process 139
Steps in a Supply Chain Risk Management Process 140
Identify Sources of Risk 142
Assess and Categorize Risks 147
Components of Supply Chain Risk Management 150
Implement and Monitor 151
Examples of Supply Chain Events and Consequences 153
Summary 158
Quiz 159
Chapter 8 Supply Chain Performance Metrics 161
The Importance of Performance Metrics 162
Measures, Metrics, and KPIs 163
Performance Targets 165
Characteristics of a Good Metric 168
Supplier Performance Metrics 170
Supply Chain Performance Metrics 171
Essential Characteristics of Supply Chain Metrics 172
Take Action 174
Impediments to Integrated Supply Chain Metrics 175
Technology as a Facilitator 176
Enhancing the Value of Supply Chain Performance Metrics 176
Summary 177
Quiz 179
Chapter 9 Corporate Social Responsibility 181
CSR Background 182
Sustainability 184
Primary CSR Obligations 186
Perspectives for and against CSR 188
Customers and CSR 192
CSR in Supply Chain Management 193
Summary 197
Quiz 198
Chapter 10 The Future of Supply Chain Management 201
Rethinking Supply Chain Management 202
Globalization 202
The Transformation of Supply Management 203
Past Perspectives on Challenges Ahead 205
Perspectives on the Future of SCM 206
Opportunities for the Future 209
Quiz 210
Final Exam 211
Answers to Quizzes and Final Exam 225
Appendix: Additional Case Studies 227
Suggested Additional Reading and Information Resources 233
Index 237
