Surprising Secrets of Secret Shoppers: 10 Steps to Quality Service That Keep Customers Coming Back

Surprising Secrets of Secret Shoppers: 10 Steps to Quality Service That Keep Customers Coming Back

by Anne M. Obarski

Paperback

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Product Details

ISBN-13: 9781932205886
Publisher: Word Association Publishers
Publication date: 12/12/2003
Pages: 85
Product dimensions: 5.50(w) x 8.36(h) x 0.22(d)

What People are Saying About This

Julie D'Angelo

Finally, an easy-to-read, easy-to-understand book that everyone can relate to. What a great coaching tool! (Divisional Vice President of Human Resources, JoS A. Bank Clothiers, Inc.)

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