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How would your business fare if a mystery shopper came snooping today?
Corporate leaders, front line managers, and hourly employees will find insights in this book that can positively affect productivity, customer relations, and bottom-line profits.
- What are the three worst words an employee can say to a customer?
- What is the alternative to "voice mail jail" and why is it important that you know?
- What is the difference between efficient and fast service?
Author and Retail Snoop, Anne M. Obarski doesn't waste time on theories that don't work. Her secret shoppers have discovered and uncovered what really makes or breaks a business. In her book, Obarski reveals the secrets corporations and organizations invest huge amounts of time and money to discover.
|Publisher:||Word Association Publishers|
|Product dimensions:||5.50(w) x 8.36(h) x 0.22(d)|
What People are Saying About This
Finally, an easy-to-read, easy-to-understand book that everyone can relate to. What a great coaching tool! (Divisional Vice President of Human Resources, JoS A. Bank Clothiers, Inc.)