Checking In and Checking Out: A Survival Guide for Hotel and Motel Professionals is a lively, easy-to-read book that is full of anecdotes and useful information for the busy student or professional. Chapters One-Three encourage readers to evaluate their work and personal lives and set goals for the future. The authors introduce the Seven Guiding Principles, which form the core of this book. They ask readers to analyze how they spend their time and what tasks give them the most pleasure. They discuss time management and how to get organized. Chapters Four-Seven focus on the hotel work environment. The importance of teamwork, customer service, and stress management are discussed. Other chapters discuss the importance of sanitation and safety, concerns of those who work in the front of the house, security, public relations, and sales, among other topics. Throughout the book hotel and motel professionals from all departments share their experiences and advice about working in this profession.
|Product dimensions:||4.54(w) x 7.56(h) x 0.64(d)|
Table of Contents
Chapter One: How Was Your Stay?; Chapter Two: Taking Inventory; Chapter Three: Keeping Tabs; Chapter Four: Tapping into Teamwork; Chapter Five: The Fine Art of Pampering; Chapter Six: Cooldown Time; Chapter Seven: Staying in Shape; Chapter Eight: Being the Best You Can Be; Chapter Nine: Up Front: Part One; Chapter Ten: Up Front: Part Two; Chapter Eleven: Up Front: Part Three; Chapter Twelve: Out Back; Chapter Thirteen: The Savvy You