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"Survival Spanish for Customer Service" is designed to help professionals in all areas of customer service to learn the Spanish they need to know for the jobs they do. This book includes Spanish phrases and vocabulary for bankers, mortgage lenders, CPAs, collection agencies, government employees and retail professionals. At SpeakEasy Communications we believe that communication is more important than conjugation and that what you learn must be relevant to what you do. Our easy to use pronunciation guides help you start speaking Spanish quickly and with confidence. You won't believe the progress you make when you learn to speak Spanish the SpeakEasy way!