Table of Contents
Acknowledgment About the Authors Preface
CHAPTER 1. What Is Dysfunctional Workplace Communication What Is Dysfunctionality in the Workplace? How Do You Socially Construct a Dysfunctional Workplace? How Can You Survive Workplace Dysfunctionality? What Are the Principles of Dysfunctional Workplace Communication?
CHAPTER 2. Dysfunctional Workplace Personalities Who Are Workplace Lackeys? What Are Strategies for Surviving Lackeys in the Workplace? Who Are Workplace Credit Stealers? What Are Strategies for Surviving Credit Stealers in the Workplace? Who Are Workplace Drama Kings/Queens? What Are Strategies for Surviving Drama Kings/Queens in the Workplace? Who Are Workplace Controllers? What Are Strategies for Surviving Controllers in the Workplace? Who Are Workplace Overachievers? What Are Strategies for Surviving Overachievers in the Workplace? Who Are Workplace Chronic Complainers? What Are Strategies for Surviving Chronic Complainers in the Workplace Who Are Workplace Busybodies? What Are Strategies for Surviving Busybodies in the Workplace Who Are Workplace Slackers? What Are Strategies for Surviving Slackers in the Workplace? Who Are Workplace Excuse makers? What Are Strategies for Surviving Excuse makers in the Workplace? Who Are Workplace Hotheads? What Are Strategies for Surviving Hotheads in the Workplace? Conclusion
CHAPTER 3. Dysfunctional Workplace Communication Involving Trust Violations What Is Backstabbing in the Workplace? Why Do We Backstab? How Does Backstabbing Impact the Workplace? What Are Strategies for Surviving Backstabbing in the Workplace? What Is Cheating Like in the Workplace? How Does Cheating Impact the Workplace? What Are Strategies for Surviving Cheating in the Workplace? What Is Lying Like in the Workplace? Why Do We Lie? How Does Lying Impact the Workplace? What Are Strategies for Surviving Lying in the Workplace? Conclusion
CHAPTER 4. Dysfunctional Workplace Communication Involving Relationships Wrapped in Uncertainty What Does Romance in the Workplace Look Like? How Does Romance Impact the Workplace? What Are Strategies for Surviving Romances in the Workplace? What Is Intergenerational Communication in the Workplace? Who Are the Traditionalists? Who Are the Baby Boomers? Who Is Generation X Who Are the Millennials? What Are Strategies for Communicating with Younger Organizational Members? What Are Strategies for Communicating with Older Organizational Members? Conclusion
CHAPTER 5. Dysfunctional Workplace Communication Involving Marginalization What Constitutes Discrimination in the Workplace? What Is Sexual Discrimination? What Is Racial Discrimination? What Is Religious Discrimination? What Is Sexual Orientation Discrimination? What Is the Impact of Discrimination in the Workplace? What Constitutes Sexual Harassment in the Workplace? What Is the Impact of Sexual Harassment in the Workplace? What Are Strategies for Surviving Sexual Harassment and Discrimination in the Workplace? What Are Workplace Cliques? What Is the Impact of Cliques in the Workplace? What Are Strategies for Surviving Cliques in the Workplace? Conclusion
CHAPTER 6. Dysfunctional Workplace Communication Involving Leadership Interactions What Does Dysfunctional Leadership Look Like in the Workplace? What Are Inept Bosses Like? What Are Unethical Bosses Like? What Are Rigid Bosses Like? What Is the Impact of Poor Leadership in the Workplace? What Are Strategies for Surviving Dysfunctional Leaders? What Does Firing Someone or Being Fired Entail? What Is the Impact of Firing Someone/Being Fired in the Workplace? What Negative Impact Does Being Firing Have on the Person Being Fired? What Impact Does Firing Have on the Person Doing the Firing? What Impact Does Firing Have on Those Individuals Still Employed by the Company? What Are Strategies for Surviving Firing Someone/Being Fired? What Goes into Firing an Employee? What Goes into Surviving Being Fired? Be of Value Always Be Building Your Professional Network Be a Political Anthropologist Stay on Top of Your Accomplishments Plan for the Worst Conclusion
CHAPTER 7. Dysfunctional Workplace Communication Involving Culture What Is Gossip in the Workplace? How Does Gossip Impact the Workplace? What Are Strategies for Surviving Gossip in the Workplace? What Is Bullying in the Workplace? What Is the Impact of Bullying in the Workplace? What Are Strategies for Surviving Bullying in the Workplace? What Is Violence in the Workplace? How Does Violence Impact the Workplace? What Are Strategies for Surviving Violence in the Workplace? What Is Groupthink? How Does Groupthink Impact the Workplace? What Are Strategies for Surviving Groupthink in the Workplace? What Is Dysfunctional Workplace Culture? What Is the Impact of a Negative Workplace Culture? What Are Strategies for Surviving a Negative Workplace Culture? Conclusion
CHAPTER 8. Dysfunctional Workplace Communication Involving Excess What Role Do Alcohol and Drugs Play in the Workplace? What Is the Impact of Alcohol and Drug Use in the Workplace? What Are Strategies for Surviving Alcohol and Drug Use in the Workplace? What Is Work/Life Balance? How Does Work/Life Balance Impact the Workplace? What Are Strategies for Surviving Work/Life Balance in the Workplace? What Is Hypercompetitivism? What Is the Impact of Hypercompetitivism on the Workplace? What Are Strategies for Surviving Hypercompetitivism in the Workplace? What Role Does Stress Place in the Workplace? What Is the Impact of Stress in the Workplace? What Are the Strategies for Surviving Stress in the Workplace? Conclusion
CHAPTER 9. Dysfunctional Workplace Communication Involving Technology What Is Flaming in the Workplace? How Does Flaming Impact the Workplace? What Are Strategies for Surviving Flaming in the Workplace? What Are Cyber Footprints? How Do Cyber Footprints Impact the Workplace? What Are Strategies for Surviving Your Cyber Footprints? What Is Cybersmearing in the Workplace? What Is the Impact of Cybersmearing in the Workplace? What Are Strategies for Surviving Cybersmearing in the Workplace? What Is Cyberslacking? How Does Cyberslacking Impact the Workplace? What Are Strategies for Surviving Cyberslacking in the Workplace? Conclusion
Index
