The ability to sway others gives people the power to set new realities into motion. Yet most people could use some work on their communication behaviors in order to increase their long-term ability to influence the people around them.
Swayed helps decode the intricate system of influence that relies on mutual attention and understanding. Using her proven methodology as well as real examples and practices readers can put to immediate use, Christina Harbridge provides a detailed set of actions that teaches us to communicate so people really hear us. Swayed instructs us to both understand natural human tendencies around communication and to use new habits to communicate in ways that will bring us closer to our desired outcomes in business and in life.
With the Swayed model readers will learn to avoid being pulled into old, reflexive communication habits such as speaking in sweeping statements and using meaningless buzzwords, or emphasizing being right over being understood.
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|Publisher:||Nothing But the Truth Publishing, LLC|
|Product dimensions:||5.50(w) x 8.50(h) x (d)|
About the Author
Early in her career, Christina Harbridge founded a debt collection company based on one key and unusual principle: The Human Relationship is the True Currency. Her collectors focused on creating an empathetic relationship with debtors rather than on demands for payment. This unusual approach resulted in three times the industry average in successful results for her collectors. For four years in a row, her company made the Top 100 Fastest-Growing Businesses in the Bay Area list.
Table of Contents
Section 1 A Reality Check on Being a Human Being 9
Chapter 1 Behavior 11
Chapter 2 Rainbows and Unicorns Will Not Appear 29
Chapter 3 Talk the Way They Listen 37
Chapter 4 Invest in Two Basic Needs that Drive Influence 49
Section 2 A Simple Concept that Shows Up in Most Conversations 59
Chapter 5 The Context Model 61
Chapter 6 Use the Model as a General Practice 73
Chapter 7 Abstract Choices May Mess with Outcomes 89
Chapter 8 Practice the Context Model 101
Section 3 How to Apply Context Model Levels 105
Chapter 9 Presentations 107
Chapter 10 Feedback 141
Chapter 11 Delegation and Direction 163
Chapter 12 Improving Conflict with Context 171
Chapter 13 Listen with Context to Improve Outcomes 181
Chapter 14 Levels of Context Practice for Parents 191
Chapter 15 Summary of Habits to Do and Not Do 195
Chapter 16 What Now? 197
About the Author 201