Sys-Tao: Western Logic - Eastern Flow

Sys-Tao: Western Logic - Eastern Flow

by Bob Browne


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Sys-Tao: Western Logic - Eastern Flow by Bob Browne

In an era of rapid technological and scientific progress, why have traditional American leadership philosophies changed so little? In this ambitious and wide-ranging book, Browne tells the story of the Great Plains Coca-Cola Bottling Company, and of his career-long journey to find a better way-more efficient, more caring, more capable-for the people and the processes under his leadership. Along the way, he explains the principles necessary to establish a more lifelike "Process Control Environment"-something very different from the more traditional "Command and Control" structures that are so familiar in western business-and he points to illuminating connections and convergences found everywhere in the world around us, from eastern spirituality, to biological evolution, to modern neuroscience. What has emerged is a case study of how a classic American business transformed its processes and culture-and in doing so, found its way to record profits and industry-leading customer and employee satisfaction. Part memoir, part business philosophy manual, Sys-Tao is perhaps best described as a management book with soul.

Product Details

ISBN-13: 9781937462109
Publisher: Millichap Books
Publication date: 01/28/2015
Product dimensions: 5.90(w) x 8.90(h) x 0.60(d)

Table of Contents

Foreword Rafael Aguayo vii

Preface xi

Part 1 Background

Chapter 1 The Soft Drink Industry and Coca-Cola 3

Chapter 2 Great Plains Coca - Cola Bottling Company 8

Part 2 Conceptual Foundations

Chapter 3 Profound Knowledge 13

Chapter 4 Cultural Roots - West Meets East IS

Chapter 5 Understanding Relationships 28

Chapter 6 The Neuroscience of Learning and Motivation 34

Chapter 7 Mission Statements 40

Chapter 8 Cost is a Four Letter Word 46

Chapter 9 A Process Control Environment 51

Chapter 10 The Sys-Tao White Paper 61

Part 3 The Principles

Chapter 11 The Time Paradigm 69

Chapter 12 Frequency 72

Chapter 13 All the Time, Cycle Time, & On Time 76

Chapter 14 Value-Added Time 79

Chapter 15 Understanding Variation 82

Chapter 16 Second Semester Variation… Inventory is Time, Too 88

Chapter 17 Snap the Whip 92

Chapter 18 Muri, Mura, Muda 96

Chapter 19 The Theory of Knowledge 102

Chapter 20 The Goldratt Shirt Factory 108

Part 4 The Process

Chapter 21 Systems Thinking 115

Chapter 22 The Smart Order 125

Chapter 23 Space, Time, and Groceries 133

Chapter 24 Predictive Replenishment 135

Chapter 25 How We Did It 139

Chapter 26 Great Plains and Me 144

Chapter 27 The Emergence of Five Platforms 150

Some Concluding Thoughts 162

Epilogue 165


How Culture Molds Habits of Thought 169

GAAP vs. Thruput Accounting 174

The Parable of Deming's Red Beads & The Funnel Experiment 179

Soda Rebellion, Wall Street journal 204

Links to 209

Bibliography 210

Index 212

Acknowledgements 215

About the Author 216

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