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Systems and Procedures for the Modern Office; A Simulation Approach / Edition 2
     

Systems and Procedures for the Modern Office; A Simulation Approach / Edition 2

by Judith C. Simon, Lillian H. Chaney
 

ISBN-10: 013880477X

ISBN-13: 9780138804770

Pub. Date: 12/28/1992

Publisher: Prentice Hall

Eases the transition from classroom to office with real-life activities and helps students develop decision-making skills with priority-setting and human relations exercises. Covers every aspect of office management, including safety and security, nonverbal and intercultural communication, proofreading, word processing, appointment scheduling, mail and records

Overview

Eases the transition from classroom to office with real-life activities and helps students develop decision-making skills with priority-setting and human relations exercises. Covers every aspect of office management, including safety and security, nonverbal and intercultural communication, proofreading, word processing, appointment scheduling, mail and records management, meeting and conferences, employee evaluation, and more. A vital reference for secretaries and office managers.

Product Details

ISBN-13:
9780138804770
Publisher:
Prentice Hall
Publication date:
12/28/1992
Edition description:
REV
Pages:
378
Product dimensions:
8.50(w) x 11.00(h) x 0.87(d)

Table of Contents

Employees' Manual

PART I. PLANNING AND ORGANIZING.

1. Company Image.

2. Time Management.

3. Safety and Security.

4. Sources of Information.

PART II. WRITTEN COMMUNICATION FORMATS.

5. Letters and Memorandums.

6. Tables.

7. Business Reports.

8. Other Types of Written Communication.

PART III. ADDITIONAL WRITTEN COMMUNICATION CONSIDERATIONS.

9. Design and Use of Office Forms.

10. Message Composition.

11. Proofreading and Editing.

12. Word Processing and Microcomputer Equipment.

PART IV. ORAL AND NONVERBAL COMMUNICATION.

13. Telephone Techniques.

14. Scheduling Appointments.

15. Receiving Visitors.

16. Nonverbal and Intercultural Communication.

PART V. MAIL MANAGEMENT.

17. Incoming Mail.

18. Outgoing Mail.

PART VI. RECORDS CREATION AND MANAGEMENT.

19. Reprographics Processes.

20. Records Management.

PART VII. OTHER OFFICE ACTIVITIES.

21. Business Travel.

22. Meeting and Conferences.

23. Financial Activities.

PART VIII. PREPARATION FOR CONTINUED OFFICE SUCCESS.

24. Evaluation of Employee Performance.

25. Professional Growth and Development.

26. The Job Application Process.

Glossary.

Orientation.

Department Activities.

Appendix.

Index.

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