How can leaders make their big or growing companies feel small again? How can they recapture the “magic”the tight strategic alignment, the high level of employee engagementthat drove and animated their organization when it was a start-up? As more and more executives have discovered in recent years, the answer to this conundrum lies in the power of conversation.
In Talk, Inc., Boris Groysberg and Michael Slind show how trusted and effective leaders are adapting the principles of face-to-face conversation in order to pursue a new form of organizational conversation. They explore the promise of conversation-powered leadershipfrom the time-tested practice of talking straight (and listening well) to the thoughtful adoption of social media technology. And they offer guidance on how to balance the benefits of open-ended talk with the realities of strategic execution.
Drawing on the experience of leaders at diverse companies from around the world, Talk, Inc., offers provocative insights and user-friendly tips on how to make organizational culture more intimate, more interactive, more inclusive, and more intentionalin short, more conversational.
|Publisher:||Harvard Business Review Press|
|Product dimensions:||6.30(w) x 9.30(h) x 0.90(d)|
About the Author
Boris Groysberg is a professor in the Organizational Behavior unit at Harvard Business School. Previously, he worked at IBM. His first book, Chasing Stars, was published in 2010. Michael Slind is a communication professional. He has worked at Fast Company magazine and Harvard Business School.
Most Helpful Customer Reviews
Those who think that your message is what you say are grossly mistaken. Truly, it's not an issue of what you say -- it's how you say it. Nonverbal communication (tone of voice, body language) is what your listener will hear. And it goes on from there. In an organization, there's more to a leader's nonverbal communication than how they say something. For example, is the message delivered through an email, through a handwritten note, or in person? In the leader's office, or in the subordinate's? There are many, many factors involved. This book is about maximizing the power of your organizational communications. It's about getting the message across that you wish to communicate. It's about how to say things. It's about structuring your communications -- and your company -- to facilitate enlivening, energizing, and inspiring communication. The book also covers listening, and how to structure leadership's listening activities, so as not to put subordinates on the defensive so that they manipulate information in their response. Highly recommended for any leaders for whom organizational communication is important. Which should be all of them. For an excellent guide in cultivating innovation in your organization, check out 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization. And for a primer in organized creativity, look at The Practice of Creativity: A Manual for Dynamic Group Problem-Solving.