Teach What You Know: A Practical Leader's Guide to Knowledge Transfer Using Peer Mentoring

Teach What You Know: A Practical Leader's Guide to Knowledge Transfer Using Peer Mentoring

by Steve Trautman

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Product Details

ISBN-13: 9780132797375
Publisher: Pearson Education
Publication date: 07/10/2006
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 320
File size: 3 MB

About the Author

Steve Trautman created Peer Mentoring to help developers and testers at Microsoft deliver on-the-job training to their peers. He has since customized the program for a wide range of organizations, including Nike, Nordstrom, Intel, Hewlett-Packard, Electronic Arts, Boeing, Standard Insurance, Phelps Dodge, Southern Company, the U.S. Air Force, the Coast Guard, and the Army Corps of Engineers. A former program and group manager at Microsoft and general manager at Expedia.com, Trautman is author of the Practical Leader Series: programs that have helped thousands of leaders, managers, and employees improve communication, performance, and quality.

Table of Contents

ABOUT THE AUTHOR     XV

PREFACE     XVII

ACKNOWLEDGEMENTS     XIX

INTRODUCTION     1

CHAPTER 1     ROLES IN PEER MENTORING     19

CHAPTER 2     MANAGING TIME AND COMMUNICATION     45

CHAPTER 3     FOCUSING ON THE MOST IMPORTANT INFORMATION     79

CHAPTER 4     DEVELOPING A TRAINING PLAN     103

CHAPTER 5     TEACHING WHAT YOU KNOW     125

CHAPTER 6     LEVERAGING LEARNING STYLES     155

CHAPTER 7     ASSESSING KNOWLEDGE TRANSFER     179

CHAPTER 8     GIVING AND GETTING PEER-APPROPRIATE FEEDBACK     203

CHAPTER 9     PEER MENTORING FROM A DISTANCE     223

CHAPTER 10     PEER MENTORING IN PRACTICE     241

APPENDIX A     PEER MENTORING TOOLS AT A GLANCE     267

APPENDIX B     SAMPLE TRAINING PLANS     269

INDEX     281

 

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