ISBN-10:
0137143680
ISBN-13:
9780137143689
Pub. Date:
07/24/2006
Publisher:
Prentice Hall
Teach What You Know: A Practical Leader's Guide to Knowledge Transfer Using Peer Mentoring / Edition 1

Teach What You Know: A Practical Leader's Guide to Knowledge Transfer Using Peer Mentoring / Edition 1

by Steve Trautman

Paperback

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Product Details

ISBN-13: 9780137143689
Publisher: Prentice Hall
Publication date: 07/24/2006
Pages: 320
Sales rank: 1,009,382
Product dimensions: 6.10(w) x 9.10(h) x 0.80(d)

About the Author

Steve Trautman created Peer Mentoring to help developers and testers at Microsoft deliver on-the-job training to their peers. He has since customized the program for a wide range of organizations, including Nike, Nordstrom, Intel, Hewlett-Packard, Electronic Arts, Boeing, Standard Insurance, Phelps Dodge, Southern Company, the U.S. Air Force, the Coast Guard, and the Army Corps of Engineers. A former program and group manager at Microsoft and general manager at Expedia.com, Trautman is author of the Practical Leader Series: programs that have helped thousands of leaders, managers, and employees improve communication, performance, and quality.

Table of Contents

ABOUT THE AUTHOR XV

PREFACE XVII

ACKNOWLEDGEMENTS XIX

INTRODUCTION 1

CHAPTER 1 ROLES IN PEER MENTORING 19

CHAPTER 2 MANAGING TIME AND COMMUNICATION 45

CHAPTER 3 FOCUSING ON THE MOST IMPORTANT INFORMATION 79

CHAPTER 4 DEVELOPING A TRAINING PLAN 103

CHAPTER 5 TEACHING WHAT YOU KNOW 125

CHAPTER 6 LEVERAGING LEARNING STYLES 155

CHAPTER 7 ASSESSING KNOWLEDGE TRANSFER 179

CHAPTER 8 GIVING AND GETTING PEER-APPROPRIATE FEEDBACK 203

CHAPTER 9 PEER MENTORING FROM A DISTANCE 223

CHAPTER 10 PEER MENTORING IN PRACTICE 241

APPENDIX A PEER MENTORING TOOLS AT A GLANCE 267

APPENDIX B SAMPLE TRAINING PLANS 269

INDEX 281

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