ISBN-10:
0130209961
ISBN-13:
9780130209962
Pub. Date:
06/11/1999
Publisher:
Prentice Hall
Technical Communication and Its Applications / Edition 2

Technical Communication and Its Applications / Edition 2

by Jerome N. Borowick

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Overview

This functional book readies readers for employment as a practicing technical professional by empowering them with effective, proven communication skills. It prepares readers with meaningful lessons on the protocol, sense of audience, and importance of understanding the overall purpose of the technical documentation process. Provides a sound understanding of the elements of various types of engineering documents, scientific documents, and oral presentations. Covers areas such as ethics, responsibility, and establishing credibility. For those interested in technical, occupational, and/or report writing.

Product Details

ISBN-13: 9780130209962
Publisher: Prentice Hall
Publication date: 06/11/1999
Edition description: 2ND DISK
Pages: 436
Product dimensions: 7.77(w) x 9.58(h) x 1.09(d)

Table of Contents

SECTION I: Elements of Technical Writing 1(48)
An Introduction to Technical Writing
3(12)
The Definition of Technical Writing
3(1)
The Importance of Technical Writing
3(1)
The Style of Technical Writing
4(1)
Lists Used in This Text
4(1)
Definitions of Terms Used in This Text
5(1)
Types of Technical Reports
5(2)
Business Communications
5(1)
Planning Reports
6(1)
Deterministic Reports
6(1)
Audiences
7(3)
Writing for Multiple Audiences
10(1)
Team Reports
10(1)
Word Processors and Word Processing Programs
11(1)
Responsibility and Ethics
11(1)
Establishing Credibility in Your Report
12(1)
Key Concepts
12(1)
Student Assignment
13(2)
The Technical Writing Process
15(8)
The Writing Process in Six Stages
15(5)
Coping with Writer's Block
20(1)
Advice for Non-Native Writers
21(1)
Key Concepts
22(1)
Student Assignment
22(1)
Principles of Clear Technical Writing
23(16)
Keeping a Natural Writing Style
23(3)
Structure
23(2)
Word Use
25(1)
Communicating Effectively
26(3)
Contents
26(2)
Word Use
28(1)
Writing Convincingly
29(5)
Sentences
29(2)
Excessive Word Use
31(1)
Appropriate Word Use
32(2)
Writing Instructions
34(1)
Tense
34(1)
Key Concepts
35(2)
Student Assignment
37(2)
Rules of Practice for Technical Writing
39(10)
Abbreviations and Acronyms
39(3)
General
40(1)
Symbols
40(1)
Units of Measurement
40(2)
Numbers
42(2)
General
42(1)
Numeric Proper Nouns
43(1)
Equations and Calculations
44(1)
Compound Terms
45(1)
Special Applications for Commas and Semicolons
45(2)
Key Concepts
47(1)
Student Assignment
47(2)
SECTION II: Elements of the Technical Report 49(88)
The Body of the Report
53(24)
Discussion of Methodology
55(1)
Theory
55(1)
Design Parameters
56(2)
Technical Requirements
58(1)
Assumptions
58(1)
Technical Description
59(7)
A Technical Description Compared to a Literary Description
60(1)
General Guidelines for Writing an Effective Technical Description
60(1)
Technical Description of a Location or Structure
61(1)
Technical Description of a Process
62(1)
Technical Description of a Functional Product
63(3)
Instructions and Procedures
66(3)
Writing Instructions
67(2)
Evaluation and Analysis
69(2)
Acceptance Criteria
71(1)
Key Concepts
72(1)
Student Assignment
72(5)
The Ending of the Report
77(8)
Results and Conclusions
78(1)
Discussion of Results
79(1)
Recommendations and Alternatives
80(1)
Bibliography
81(1)
Appendix
82(1)
Key Concepts
82(1)
Student Assignment
82(3)
The Beginning of the Report
85(12)
Abstract
87(2)
Descriptive Abstract
87(1)
Informative Abstract
88(1)
Report Summary
89(1)
Introduction
90(1)
Background
90(1)
Scope
91(1)
Applicable Documents
92(1)
Nomenclature and Definitions
92(1)
Symbols
93(1)
References
93(1)
Key Concepts
94(1)
Student Assignment
95(2)
The Cover Materials
97(14)
Title Page
97(3)
Cover Letter or Memo
100(1)
Invoice
101(3)
Letter of Transmittal
104(2)
Table of Contents
106(2)
Key Concepts
108(1)
Student Assignment
108(3)
Graphics
111(20)
Guidelines for Using Graphics
111(3)
Referencing Graphics
112(1)
Locating Graphics
113(1)
Labeling Graphics
113(1)
Developing Graphics with Computers
113(1)
Tables
114(2)
Graphs
116(4)
Setting Up the Page
116(1)
Selecting the Scales
117(1)
Labeling the Scales
117(3)
Charts
120(4)
Bar Charts
121(2)
Pie Charts
123(1)
Drawings and Diagrams
124(2)
Photographs
126(2)
Key Concepts
128(1)
Student Assignment
128(3)
Report Visual Design and Desktop Publishing
131(6)
Report and Page Layout
132(1)
Typographical Format
133(1)
Headings and Subheadings
133(1)
Body of the Text
133(1)
Line Spacing
133(1)
Margin Justification
134(1)
Graphics
134(1)
White Space
134(2)
Key Concepts
136(1)
Student Assignment
136(1)
SECTION III: Applications for Students and Professionals 137(239)
Student Laboratory Reports
141(28)
Contents of Laboratory Reports
141(2)
Description of the Test Item
143(1)
Equipment and Apparatus
143(1)
Laboratory Procedure or Process Description
144(1)
Laboratory Procedure
144(1)
Process Description
145(1)
Data and Calculations
145(1)
Sample Student Laboratory Report
146(21)
Presentation
146(1)
The Cover Material
146(1)
The Beginning of the Report
146(1)
The Body of the Report
147(1)
The Ending of the Report
148(19)
Key Concepts
167(1)
Student Assignment
167(2)
Business Letters and Memos
169(24)
Purpose and Audience
169(1)
Letters Compared with Memos
169(1)
Content
170(1)
Tone
170(1)
Be Positive
170(1)
Use the Active Voice
171(1)
Format
171(2)
Salutations
173(2)
Closings
175(1)
Types of Business Correspondence
175(11)
Requests for Information
175(1)
Requests for Action
175(4)
Responses to Requests for Information or Action
179(1)
Claims
179(1)
Professional Invitations
179(3)
Instructions
182(1)
Form Letters and Memos
182(4)
Cover Letters and Memos
186(1)
E-Mail
186(1)
Sample Assignment---Memo
186(4)
Key Concepts
190(1)
Student Assignment
190(3)
Periodic, Progress, and Trip Reports
193(10)
Purpose and Audience
193(1)
Content
194(7)
Periodic Reports
194(1)
Sample Assignment---Periodic Report
194(2)
Progress Reports
196(2)
Sample Assignment---Progress Report
198(1)
Trip Reports
198(1)
Sample Assignment---Trip Report
198(3)
Key Concepts
201(1)
Student Assignment
201(2)
Personnel Performance and Salary Reviews
203(12)
Purpose and Audience
203(5)
Content
208(2)
Performance Reviews
208(1)
Recommendations for Raises
209(1)
Sample Recommendations for Raises
210(2)
Key Concepts
212(1)
Student Assignment
212(3)
Bids and Proposals
215(22)
Purpose and Audience
215(2)
Bids Compared with Proposals
216(1)
Contents
217(4)
Bids
217(1)
Proposals
218(3)
Sample Responses to a Request for Proposal
221(15)
Key Concepts
236(1)
Student Assignment
236(1)
Specifications
237(24)
Purpose and Audience
237(2)
Content
239(3)
Procedural Specifications
239(3)
Sample Assignment---Procedural Specification
242(12)
Performance Specifications
253(1)
Sample Assignment---Performance Specification
254(5)
Key Concepts
259(1)
Student Assignment
259(2)
Procedural Specifications: Assignments 1 to 6
259(1)
Performance Specifications
260(1)
Activity and Product Evaluations
261(14)
Purpose and Audience
261(1)
Content
261(4)
Sample Assignment---Product Evaluation
265(8)
Key Concepts
273(1)
Student Assignment
273(2)
Feasibility Reports
275(16)
Feasibility Reports Compared with Activity and Product Evaluations
275(1)
Purpose and Audience
275(1)
Content
276(3)
Sample Assignment---Feasibility Report
279(8)
Key Concepts
287(1)
Student Assignment
287(4)
Single Proposed Course of Action
287(2)
Multiple Proposed Courses of Action
289(2)
Environmental Impact Statements and Reports
291(14)
Environmental Impact Statements and Environmental Impact Reports Compared with Feasibility Reports
291(1)
Environmental Impact Statements Compared with Environmental Impact Reports
292(1)
Preparation of EIRs
292(1)
Purpose and Audience
293(1)
Content
293(3)
Sample Assignment---Environmental Impact Report
296(5)
Key Concepts
301(1)
Student Assignment
301(4)
Proposed Projects
301(4)
Technical and Sociotechnical Articles
305(26)
Technical Articles
305(1)
Sociotechnical Articles
305(1)
Technical and Sociotechnical Articles Compared with Reports
306(1)
Persuasive Articles Compared with Descriptive Articles
306(1)
Purpose and Audience
307(1)
Content
308(4)
General
308(1)
Published Articles
308(1)
Intraorganizational Articles
309(3)
Sample Assignment---Technical Article
312(10)
Key Concepts
322(1)
Student Assignment
322(9)
Experimental and Laboratory Test Reports
331(8)
Purpose and Audience
331(1)
Content
332(5)
Key Concepts
337(1)
Student Assignment
337(2)
Scientific and Engineering Analyses
339(24)
Purpose and Audience
339(1)
Content
340(4)
Theory and Calculations
340(1)
Graphics
340(1)
Multiple Design Conditions or Design Alternatives
341(3)
Sample Assignment---Bridge Design and Analysis
344(17)
Key Concepts
361(1)
Student Assignment
361(2)
Research Reports
363(13)
Purpose and Audience
363(1)
Funding for Research
364(1)
Research and Development Compared to Research
364(1)
Development Only Compared to R&D
365(1)
Bridging the Gap from R&D to Development
365(1)
Creating a Solution
365(1)
Content
366(2)
Sample Assignment---Research Report
368(7)
Key Concepts
375(1)
Student Assignment
375(1)
SECTION IV: Communication of the Self 376(56)
Technical Presentations
377(28)
Types of Presentations
377(2)
Informational
377(1)
Persuasive
378(1)
Extemporaneous
378(1)
Impromptu
379(1)
Preparing for Your Presentation
379(11)
Delivering Your Presentation
390(5)
Overcoming Anxiety
390(1)
Body Language
391(1)
Voice
392(1)
Lighting
393(1)
Audience Interaction
393(1)
Answering Questions
394(1)
Special Approaches for Extemporaneous and Impromptu Talks
395(2)
Group Conferences and Meetings
397(1)
Designing a Web Site
398(3)
Preparation
399(1)
Web Site Architecture
400(1)
Graphic Design
400(1)
Completing the Process
401(1)
Key Concepts
401(1)
Student Assignment
401(4)
Career Search Communication
405(27)
Resumes
405(16)
Purpose
406(1)
Preparation to Write
406(1)
Structure
407(1)
Content
408(5)
Proofreading
413(1)
Getting Copies
413(1)
Resume Home Pages and Web Sites
414(7)
Cover Letters
421(2)
Thank-You Letters
423(2)
Letters of Resignation
425(2)
Key Concepts
427(1)
Student Assignment
427(5)
Index 432

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