Telephone and Helpdesk Skills: A Guide to Professional English
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:
• prepare for a call both psychologically and from an English language point of view
• receive calls (if you work on reception)
• leave messages
• find out about another company and talk about your own company
• chase people (i.e. people who have not followed up your requests)
• deal with difficult calls and callers, and improve your telephone manner
• use the telephone while working on a help desk or helpline
• resolve language difficulties (i.e. when you cannot understand the other person's English)
• improve your pronunciation
• use resources on the Internet to improve your listening skills
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• prepare for a call both psychologically and from an English language point of view
• receive calls (if you work on reception)
• leave messages
• find out about another company and talk about your own company
• chase people (i.e. people who have not followed up your requests)
• deal with difficult calls and callers, and improve your telephone manner
• use the telephone while working on a help desk or helpline
• resolve language difficulties (i.e. when you cannot understand the other person's English)
• improve your pronunciation
• use resources on the Internet to improve your listening skills
The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
Telephone and Helpdesk Skills: A Guide to Professional English
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call. You will learn how to:
• prepare for a call both psychologically and from an English language point of view
• receive calls (if you work on reception)
• leave messages
• find out about another company and talk about your own company
• chase people (i.e. people who have not followed up your requests)
• deal with difficult calls and callers, and improve your telephone manner
• use the telephone while working on a help desk or helpline
• resolve language difficulties (i.e. when you cannot understand the other person's English)
• improve your pronunciation
• use resources on the Internet to improve your listening skills
• prepare for a call both psychologically and from an English language point of view
• receive calls (if you work on reception)
• leave messages
• find out about another company and talk about your own company
• chase people (i.e. people who have not followed up your requests)
• deal with difficult calls and callers, and improve your telephone manner
• use the telephone while working on a help desk or helpline
• resolve language difficulties (i.e. when you cannot understand the other person's English)
• improve your pronunciation
• use resources on the Internet to improve your listening skills
The book concludes with a chapter of useful phrases. There is a brief introduction for trainers on how to teach telephone and helpdesk skills within a Business English course.
27.99
In Stock
5
1
Telephone and Helpdesk Skills: A Guide to Professional English
178
Telephone and Helpdesk Skills: A Guide to Professional English
178
27.99
In Stock
Product Details
| ISBN-13: | 9781493906376 |
|---|---|
| Publisher: | Springer New York |
| Publication date: | 06/20/2014 |
| Series: | Guides to Professional English |
| Edition description: | 2014 |
| Pages: | 178 |
| Product dimensions: | 6.10(w) x 9.25(h) x 0.02(d) |
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