Telephone Etiquette

Telephone Etiquette

by Robert DeGroot

NOOK Book(eBook)


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Product Details

BN ID: 2940149239641
Publisher: Robert DeGroot
Publication date: 05/20/2014
Series: Customer Service Excellence , #6
Sold by: Barnes & Noble
Format: NOOK Book
File size: 15 KB

About the Author

Robert "Bob" DeGroot, M.Ed., D.C.H.: Dr. Bob DeGroot is the founder and president of Sales Training International. He is an author, counselor, consultant, sales professional, and trainer with over 30 years of experience in the fields of sales and psychology. He earned a Bachelor’s in Psychology, Master of Education in School Psychology from Texas State University and a Doctorate in Clinical Hypnotherapy from the American Institute of Hypnotherapy.

He is the author of PSYCHOLOGY FOR SUCCESSFUL SELLING (Branden Publishing Company, 1988. Bob has written over 70 training courses, 50 Web-based training courses and dozens of eBooks in the professions of sales, sales management, and customer service. See

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