The ACE of Soft Skills: Attitude, Communication and Etiquette for Success

The ACE of Soft Skills: Attitude, Communication and Etiquette for Success

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The ACE of Soft Skills: Attitude, Communication and Etiquette for Success by Gopalaswamy Ramesh, Mahadevan Ramesh

The ACE of Soft Skills: Attitude, Communication and Etiquette for Success is a part of this educational process that produces top-notch professionals. Divided into three parts, Attitude, Communication and Etiquette, this unique book provides a broa

Product Details

ISBN-13: 9789332515789
Publisher: Pearson India
Publication date: 05/13/2010
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 472
File size: 6 MB

About the Author

Professor Gopalaswamy Ramesh has 30 years of international experience and is an independent consultant and Adjunct Professor at the International Institute of Information Technology Bangalore (IIIT-B), SSN School of Management and Computer Applications, Chennai, and Amrita School of Business, Coimbatore. He has also taught at the Indian Institute of Management Bangalore; Anna University, Chennai; Great Lakes Institute of Management, Chennai, and XLRI Jamshedpur. His vast industry experience covers both India and abroad. He played a key role in the establishment of Oracle India Development Center and was its former Senior Director. He is the author of the National Award¿winning book Managing Global Software Projects, and has also authored Software Testing Principles and Practices and Software Maintenance. Two of these books have also been translated into Chinese. His most recent book is The ACE of Soft Skills: Attitude, Communication and Etiquette for Success. He currently offers consultancy services in the areas of project management and soft skills to several companies in India and abroad. He holds an MS in engineering management from Stanford University, California; MS in computer science from IIT Madras and BE from IISc Bangalore.

Mahadevan Ramesh graduated from IIT Kanpur (five-year integrated MSc degree in Physics) and earned a PhD (Physics) from the Ohio State University, USA. Following a research stint in the electrical and computer engineering department in Carnegie Mellon University, Pittsburgh, he worked for Storage Technology Corporation (now a part of Sun Microsystems/Oracle), and for Maxtor Corporation (now a part of Seagate Technologies) at Colorado, USA. He held leadership positions in global product teams and spent considerable time on the factory floor in Singapore, working with stakeholders from many different cultures, and learnt first hand the importance of soft skills. He is currently an adjunct professor in the SN School of Management and Computer Applications, and he also consults on management and engineering, specializing in production and operations management.

Table of Contents

  1. Let Us Get Started!
Part I: Attitude
  1. Big Picture, Pride, Passion and Process
  2. Vision
  3. Personal Accountability
  4. Teamwork and You
  5. Diversity Awareness
  6. Lifelong Learning
  7. Performance Expectations Management
  8. The Art of Time Management
  9. Stepping Up to the Plate
  10. When Things Go Way Wrong at the Workplace
  11. Tying It All Together: Work Your Way to Success

Part II: Communication
  1. Understanding the Communication Cycle
  2. Distortion in Communication
  3. The 'Why' and 'To Whom' Parts of Communication:
  4. Knowing the Objective of Communication and Audience Analysis
  5. Preparing for the Communication
  6. Listening Skills
  7. Body Language
  8. Vocal Variety: Using the Voice Channel
  9. Visual Aids
  10. Putting It All Together
  11. Resume Writing
  12. Interviews
  13. Meetings
  14. Proposals
  15. Status Reports
  16. Giving and Receiving Feedback
  17. Performance Appraisals
  18. How to Present Bad News
  19. Presenting to the Senior Management

Part III: Etiquette
  1. Phone Etiquette
  2. E-mail Etiquette
  3. Foreign Business Trips
  4. Visits of Foreign Counterparts
  5. The Big Deal About Small Talk
  6. Respecting Privacy
  7. Learning to Say 'No'
  8. The Role of Humour in the Workplace
  9. English-language Skills
  10. Reach for the Moon

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