Table of Contents
About the author ix
Introduction xi
Part I: The ‘you’ stuff 1
1 Is this book for you?: what kind of leader do you want to be? 3
2 Be mindful, not mindless: the importance of being in the moment 25
3 Assume nothing: the biases that stop you from seeing what’s really there 43
4 How to turn it around: why you don’t learn from your mistakes 61
Part II: The ‘you and them’ stuff 83
5 Mum was wrong: it really does matter what others think of you 85
6 Make it safe to stuff up: high performance is not about being perfect 103
7 Less carrot, less stick: find out what makes people tick 121
8 Be better at change: stop trying to get people on the bus 141
9 Less is more: create space so your team can step up 165
Part III: The tactical stuff 183
10 Stop wasting people’s time: running meetings that matter 185
11 No more sh!t sandwiches: have better 1:1s with your team 203
12 Have less difficult conversations: start having adult ones instead 223
Conclusion: Roger Federer still feels the need for a coach, and you don’t? Seriously? 241
Acknowledgements 257
Index 259