Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first. People will go the extra mile for leaders who show they are genuinely concerned not just with what employees can do but with who they are and can become. But while most leaders think of themselves as caring leaders, not all demonstrate that care in consistent ways. Your employees will judge you by your actions, not your intentions.
Based on Younger's interviews with over eighty leaders for her podcast Leadership with Heartincluding Howard Behar, former president of the Starbucks Coffee Company; Judith Scimone, senior vice president and chief talent officer at MetLife; Garry Ridge, CEO and chairman of the board of the WD-40 Company; and Shawnté Cox Holland, head of culture and engagement at Vanguardthis book outlines nine ways that leaders can make all employees feel included and cared for. She even provides access to a self-assessment so you can measure your progress as a caring leader. But this is not a cookie-cutter approach: just as Monet and Picasso expressed themselves very differently, each leader should express caring in his or her own unique, personal style.
Younger takes an often nebulous, subjective concept and makes it concrete and actionable. Leaders have the power to change the lives of those they lead. They shouldn't just want to care, they should see caring as imperative for the success of their employees and their organization.
Related collections and offers
|Product dimensions:||5.90(w) x 8.90(h) x 0.70(d)|
About the Author
Table of Contents
Introduction So, You Think You're a Caring Leader? 1
1 Cultivate Self-Leadership Skills 13
2 Make Them Feel Important 33
3 Look for the Greatness in Those We Lead 49
4 Involve Them 61
5 Lead the Whole Person 73
6 Create a Listening Culture 89
7 Provide Them Safe Spaces 99
8 Empower Them to Make Decisions 117
9 Build Their Resilience 127
10 The ROI of Caring Leadership 139
Conclusion Are You Ready to Become a Caring Leader? 147
The Caring Leadership Self-Assessment 155
Guest Appendix 157
About the Author 191
About Employee Fanatix 193