The Art of Hospitality: A Practical Guide for a Ministry of Radical Welcome

The Art of Hospitality: A Practical Guide for a Ministry of Radical Welcome

by Debi Nixon, Yvonne Gentile

Paperback

$16.99
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Overview

Engaging worship and intentional follow-up processes are important, but what compels guests to return to our churches is the warmth of our welcome and hospitality that goes beyond their expectations.

The Art of Hospitality, a new comprehensive program developed by hospitality experts from the United Methodist Church of the Resurrection, promises to guide a local church in exactly what the program's title implies: the artform of creating radical hospitality that infiltrates the heart and culture of the entire church. Complete with techniques and strategic planning throughout, The Art of Hospitality will effectively change how you do church, leaving guests surprised, delighted, and eager to return.

Loaded with key principles and methods honed by hospitality experts Debi Nixon and Yvonne Gentile in their work at The Church of the Resurrection, this guide is designed to engage staff across all ministry areas in creating a common language around the ministry of welcome.

Additional components purchased separately include:

The Art of Hospitality: Implementation Guide: Includes step-by-step implementation strategies for leadership teams tasked with developing and leading hospitality ministry.

The Art of Hospitality: Implementation DVD: A supplemental DVD to accompany Implementation with visual training in all areas of hospitality.

The Art of Hospitality: Companion Book: Three-chapter book for the congregation as a whole or small groups to coincide with a sermon series in order to prepare the hearts and minds of the people in the pews.

This compelling and practical program has been created by two hospitality leaders with credentials to claim their expertise: Debi Nixon is the Executive Director of ShareChurch, and Yvonne Gentile is the Senior Director of Guest Connections at The United Methodist Church of the Resurrection—the largest United Methodist Church in the United States with more than 22,000 members and 13,000 average weekly attendees across its campuses.

Product Details

ISBN-13: 9781501898822
Publisher: Abingdon Press
Publication date: 05/19/2020
Series: Art of Hospitality Series
Pages: 144
Product dimensions: 5.40(w) x 8.40(h) x 0.20(d)

About the Author

Yvonne Gentile is the Senior Director of Hospitality and Connections at the United Methodist Church of the Resurrection in Leawood, Kansas. Before joining church staff in 2011, Yvonne worked in an executive leadership capacity in retail, where she discovered the power of radical hospitality. She has been part of Resurrection since 1996 and served in numerous volunteer roles at Resurrection until 2011, when she joined the staff team, including leading the Spiritual Gifts Team, the Leadership Development team, and serving on the Committee on Nominations. She has led workshops and teaching events nationally on spiritual gifts, leadership development, building exceptional teams, volunteer management best practices, and radical hospitality. She is co-author of five books: Serving from the Heart: Finding Your Gifts and Talents for Service, Leadership from the Heart: Learning to Lead with Love & Skill, and Leadership Essentials: Practical Tools for Leading in the Church, and most recently, The Art of Hospitality and The Greeter and Usher Handbook, scheduled for release in Spring 2020.

Table of Contents

1 Inward Versus Outward Churches 1

2 Why Hospitality Matters 13

3 The Principles of Hospitality 23

4 Creating a Digital Front Door 45

5 Providing an Excellent In-Person Experience 57

6 Intentional Follow-Up 75

7 Creating a Culture of Hospitality 95

8 Equipping the Congregation 123

Notes 133

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