As a concept, corrective action sounds like a good idea. All managers want to fix the things that go wrong in their organizations. It’s just good business sense. What individuals grapple with is implementing the process effectively without creating a drain on resources.
Unfortunately, many people are confused about corrective action. They know it’s a requirement for compliance to standards such as ISO 9001. In some cases, the mandate is imposed by their customers or by regulatory agencies. Companies want reassurance that corrective actions have purpose. It’s important for them to have the confidence that the time and effort they invest in addressing a problem will yield measurable results.
Corrective action is not a complicated process. In fact, the methods presented in this book are logical and easy to understand. Through clearly defined directions, this book provides readers with a simple process that travels through the steps from the moment a problem is detected to root cause analysis, to developing an action plan, and finally to verifying the outcome.
This book should be helpful to both large and small organizations. It can be utilized by production group leaders, customer service managers, and quality technicians. Anyone who has responsibility for anything related to process, product, or the quality system should understand and participate in corrective actions.
The manner in which corrective action requests may be generated, using the process, and tips on conducting follow-up are all laid out in an easy-to-understand format. The intent is that readers will be able to enhance their own problem-solving skills and realize meaningful improvements.
This book was written to demystify the process and reassure individuals that corrective actions are both doable and valuable. This book will help you realize significant process improvement and experience the value of contributing to the health of your organization’s quality system—and bottom line.
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About the Author
As the principal of Robitaille Associates she has helped numerous companies in diverse fields to achieve ISO 9001 registration and to improve their quality management systems. She has conducted training courses for thousands of individuals on such topics as corrective action, management review, auditing, document control and implementing ISO 9001.