The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games

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The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha K. Deming

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Product Details

ISBN-13: 9780071501828
Publisher: McGraw-Hill Education
Publication date: 09/22/1998
Series: Big Book Series
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 209
Sales rank: 415,694
File size: 2 MB

About the Author

Peggy Carlaw is the founder and president of Impact Learning Systems International, a training and consulting company based in California. Vasudha Kathleen Deming is an instructional designer and training consultant specializing in customer service and technical support.

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The Big Book of Customer Service Training Games 4.8 out of 5 based on 0 ratings. 4 reviews.
Guest More than 1 year ago
Peggy Carlaw and Vasudha Deming have combined extensive training knowledge to make this a highly impactful book. I have been a corporate trainer for 8 years and find myself using the same energizers and ice-breakers continuously. This book increased my repertoire of training activities to offer my participants. As a result I have been energized, and I can pass on the enthusiasm and knowledge.
Guest More than 1 year ago
Thank God for this book. It has improved the efficiency and morale of my department. The best thing since the invention of indoor plumbing !!!
Guest More than 1 year ago
A very well written book with great ideas and concepts related to customer service training. A must for trainers in the customer service arena.
nychra More than 1 year ago
A very useful book in developing a customer service program.