The Business Case for Kindness: How Kindness, Respect & Trust Hold the Power to Transform Corporate America

The Business Case for Kindness: How Kindness, Respect & Trust Hold the Power to Transform Corporate America

by Cherie Crim


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What it means to be a leader in today’s workplace has drastically changed.

What we allowed just 10 years ago, within the "command and control" business model, is not working today. And it’s certainly not going to work in the future.

Our diverse, multi-generational workforce wants inclusion, equity, and equality. They want all forms of discrimination and bullying to stop. They will no longer tolerate microaggressions, unequal pay, and harassment (including the unending world of sexual harassment). They are tired of "human" resources not helping them and then gaslighting them when they speak up.

Where we are right now, in the workplace and as a country, is not pretty. Too many bad behaviors, driven by greed, hate, and fear, have been tolerated for too long.

We are at a pivotal point in our history and in how businesses will be run in the future. One thing is certain—kindness is the key to the future.

The Business Case for Kindness introduces a new business model—grounded in kindness, respect, and trust (KRT). This new model has the ability to transform a business, a leader, and a team. It also has the ability to make our world a better place.

In this book you will be presented with data, history, and case studies to help you implement the KRT model. You will learn the must have leadership skills in order to thrive in today’s workplace and in the workplace of the future. And you will be presented with results-driven examples of how the KRT model can impact your company’s bottom line. (Hint: It’s always positive!)

This book is the blueprint for the future of business. Are you ready to dive in and make real, lasting change?

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Product Details

ISBN-13: 9781946384751
Publisher: Cherielynne Crim
Publication date: 11/25/2019
Pages: 270
Product dimensions: 5.50(w) x 8.50(h) x 0.88(d)

Table of Contents


Chapter 1 How We Got Here 3

Background and Definitions 3

Millennials Are the Future 10

Media’s Effect on All of Us 17

Pay/Income Gap 29

Income Inequality 36

Chapter 2 The Bad and Ugly 65

Adult Bullies 65

Gaslighting 75

Human Resources Is a Problem 80

Discrimination/Bias/Stereotypes 88

Harassment and Retaliation 118

Women Leaders 141


Chapter 3 This Isn’t Rocket Science 155

Customer Experience 155

The Real Reasons Employees Quit Their Jobs 164

Real Employee Engagement 168

What Is a KRT Leader? 177


Chapter 4 Kindness, Respect, and Trust (KRT) Model 185

Step 1—Kindness 187

Step 2—Respect 191

Step 3—Trust 192 KRT Model Examples 193

Chapter 5 Must-Have Leadership Skills 201

Active Listening 203

Problem-Solving 205

Conflict Resolution 207

Feedback 211

Chapter 6 Business Case Cost/Benefit Model 215

Chapter 7 Next Steps—Putting It All Together 225

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