ISBN-10:
0929652584
ISBN-13:
9780929652580
Pub. Date:
09/23/2016
Publisher:
Meghan-Kiffer Press
The Business Transformation Field Guide

The Business Transformation Field Guide

by Daniel Morris, Rod Moyer, Keith Leust
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Product Details

ISBN-13: 9780929652580
Publisher: Meghan-Kiffer Press
Publication date: 09/23/2016
Pages: 258
Product dimensions: 8.50(w) x 11.00(h) x 0.54(d)

Table of Contents

1.0 Preparing for the project - foundation 25
1.1 Project execution 25
1.2 Select the standards, KPIs, policies, and procedures 30
1.3 Project orchestration - identify probable participants 33
1.4 Align managers - project vision, goals, outcome definition, and participation 37
1.5 Alignment of the project to the delivery of corporate strategy 39
1.6 Modify the approach to deliver success 41
1.7 Define Critical Success Factors (CSFs) 42
1.8 Define Key Performance Indicators 46
1.9 Define project success 48
1.10 Customize the project plan 51
1.11 Prepare for collaboration - define participant groups and needed skills 53
1.12 Define the change management approach and build capabilities 55
1.13 Set up the BPMS technical environment 57
2.0 Project setup 60
2.1 Build project foundation 62
2.2 Move to a common vocabulary 67
2.3 Validate and adjust the selected project methodology tasks 70
2.4 Set up the BPMS tool for the project 72
2.5 Obtain access to tools and information 73
2.6 Train people in the BPM tool suite and other tools that will be used 75
2.7 Implement change management 77
3.0 "As-Is" - business definition and analysis 79
3.1 Orchestration - control participation 81
3.2 Enterprise activity alignment - high level current and future state 82
3.3 Identify conceptual business change requirements 91
3.4 Determine the optimal approach to delivering the solution 93
3.5 Technical analysis of IT support 95
3.6 Modify the current technical environment if necessary 96
3.7 Build "As Is" business process models showing IT support 98
3.8 Analyze "As Is" models for business problems 106
3.9 Build ("As Is") simulation model and performance baseline 109
3.10 Analyze current state business operation simulation 112
3.11 "Low hanging fruit" change modification/deployment 115
4.0 Future state - "To Be" - business design 117
4.1 Confirm project goals and outcome characteristics 122
4.2 Orchestration - setup and control participation 124
4.3 Prepare to redesign the business operation 125
4.4 Redesign business workflow - future state ("To Be") 133
4.5 Prepare "To Be" business design for workflow simulation 147
4.6 Perform "To Be" model simulation 149
4.7 Prepare to generate BPMS applications 155
4.8 Generate the BPMS applications 157
4.9 Conduct BPMS generated solution simulation 161
4.10 Run/test/iterate the"To Be" solution 164
4.11 Identify IT infrastructure changes needed 168
4.12 Build "To Be" solution 170
4.13 Evaluate the probable impact of the project's solution 172
4.14 Define the final "To Be" IT support requirements 174
4.15 Revise project plan and estimates as needed 177
4.16 Define and eliminate political concerns 180
5.0 Build the solution 184
5.1 Determine how the solution will be built - divided or big bang approach 187
5.2 Create the technical IT program build plan 192
5.3 Build the new business operation business and IT support 197
5.4 Run interface test in the Model Office 206
5.5 Simulate the business solution - live Model Office test 209
5.6 IT infrastructure improvement 211
5.7 Customer interaction/contact optimization 213
6.0 Deploy/implement the solution in the business 216
6.1 Review implementation standards and prepare for cutover 216
6.2 Plan for business solution implementation 219
6.3 Orchestration - control implementation participation 221
6.4 Plan technical cutover 225
6.5 Cutover to the new business operation with BPMS support 228
6.6 Move models to the process model library in the BPMS 231
6.7 Check project success 233
6.8 Formal project closure 234
7.0 Improve - sustained operation 237
7.1 Create ongoing business transformation BPM Center of Excellence support 237
7.2 Create an evolution plan for the solution 244
7.3 Create a collaborative (business/IT committee) for innovation ideation 247
7.4 Implement continuous refinement 249

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