Sets out rules of good practice, style and presentation for all types of written communications, including memos, letters, reports, minutes, proposals, faxes and e-mail. The author begins with advice on what to consider before starting to write. In dealing with the different forms of written communication, Bonny divides his subject into internal and external correspondence. For each type of written document there is advice on both content and presentation.
Generic language issues (tone, manner, etc.) are dealt with separately, as is the use of illustrations such as charts and diagram. Marketing communications, notes on spelling, grammar, clichés are included. Throughout there are examples and self tests.