The Client-Centered Law Firm: How to Succeed in an Experience-Driven World

The Client-Centered Law Firm: How to Succeed in an Experience-Driven World

by Jack Newton


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The legal industry has long been risk averse, but when it comes to adapting to the experience-driven world created by companies like Netflix, Uber, and Airbnb, adherence to the old status quo could be the death knell for today’s law firms.

In The Client-Centered Law Firm, Clio cofounder Jack Newton offers a clear-eyed and timely look at how providing a client-centered experience and running an efficient, profitable law firm aren’t opposing ideas. With this approach, they drive each other. Covering the what, why, and how of running a client-centered practice, with examples from law firms leading this revolution as well as practical strategies for implementation, The Client-Centered Law Firm is a rallying call to unlock the enormous latent demand in the legal market by providing client-centered experiences, improving internal processes, and raising the bottom line.

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Product Details

ISBN-13: 9781777009724
Publisher: Themis Solutions Inc.
Publication date: 03/31/2020
Pages: 314
Sales rank: 837,832
Product dimensions: 5.50(w) x 8.50(h) x 0.88(d)

About the Author

Jack Newton has spearheaded efforts to educate the legal community on the security, ethics, and privacy issues surrounding cloud computing, and has become a nationally recognized writer and speaker on these topics. As the CEO and Co-founder of Clio and a pioneer in cloud-based legal technology, Jack also co-founded and is President of the Legal Cloud Computing Association (LCCA), a consortium of leading cloud computing providers with a mandate to help accelerate the adoption of cloud computing in the legal industry. He was also named a 2019 Fellow to the College of Law Practice Management, sits on the board of ROSS Intelligence, an AI-powered legal research provider, and is an investor in and advisor to early-stage legal tech startups.

Table of Contents

Introduction: The client-centered revolution

Part 1

Chapter 1: The age of experience

Chapter 2: Unlocking the latent legal market

Chapter 3: The time is now

Chapter 4: Don’t put your clients first

Chapter 5: The value of experience

Part 2

Chapter 6: The client-centered law firm

Chapter 7: Experiencing your law firm

Chapter 8: Mapping the Client Journey

Chapter 9: On Empathy

Part 3

Chapter 10: Designing your client-centered law firm

Chapter 11: Shifting to a Client-Centered Culture

Chapter 12: Measuring Success

Chapter 13: Closing the loop

Conclusion: The law firm of the future


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