Coaching Handbook: An Action Kit for Trainers and Managers / Edition 1

by Sara Thorpe

Overview

* A bumper compendium of tools and techniques
* Coaching remains the key essential tool in use in staff development nowadays
* Packed with practical information, case studies and exercises. The definitive coaching handbook Coaching is currently the most popular technique in the world of training — and it looks set to remain the most useful and results-driven staff development tool available for many years to come. This one-stop-shop of a book offers everything readers need to be able to harness this powerful and successful technique. A highly structured step-by-step approach, case studies and a group of 20 detailed practical exercises that anyone can easily utilize, combine in this book to give the definitive coaching handbook.

Product Details

ISBN-13:	2900749438103
Publication date:	02/25/2003
Edition description:	New Edition
Pages:	237
Product dimensions:	6.00(w) x 1.25(h) x 9.00(d)

About the Author

Sara Thorpe and Jackie Clifford are both trainers with a wealth of experience drawn from a wide range of organizations. They are also the authors of the highly regarded book Dear Trainer: Dealing with Difficult Problems in Training, also published by Kogan Page.

Read an Excerpt

Part 1: The coaching process

1. What is coaching?

Development needs; Development — core values and beliefs; Training;

Mentoring; Counselling; Line management; Benefits of coaching;

Summary

2. Learning theories

Theory of competence; Kolb's learning cycle; Barriers to learning; Personal working styles; Areas and levels of learning (Bloom's taxonomy)

3. Introducing the coaching model

4. Job description, skills and qualities of a coach

5. Preparing to coach

Preparing yourself; Preparing the coaching environment; Preparing the coachee

6. Stage 1: Clarifying coaching needs and goals

What you do; What could go wrong; Skills required

7. Stage 2: Agreeing specific development needs

What you do; What could go wrong; Skills required

8. Stage 3: Formulating a detailed plan for coaching

What you do; What could go wrong; Skills required

9. Stage 4: Doing a task or activity

What you do; What could go wrong; Skills required

10 . Stage 5: Reviewing activities and planning improved performance

What you do; What could go wrong; Skills required

11. Stage 6: Ending the coaching relationship

What you do; What could go wrong; Skills required

12. Third-party initiated coaching

Establishing the coaching contract

13. Skills

Analytical skills; Assertiveness; Conflict management; Facilitation; Influencing; Listening; Observation; Planning and prioritizing; Presenting ideas and information; Questioning; Rapport building; Using and interpreting non-verbal communication

Part 2: Case studies

Coaching a partner in a national law firm; The Scout Association; Coaching for sales managers and their teams; Metropolitan Police recruits; Coaching a youth football team; Coaching two general managers; Coaching on customer service/other one-to-one communication; Coaching different individuals in different areas; Coaching an operational manager to take on a specialist HR role; Coaching to expand the skills of an experienced trainer; Coaching a manager and a novice yacht crew; Developing effective interpersonal skills in training; One-day breakthrough coaching; Coachee in football; Being coached in project management; Being coached on specific beliefs/behaviour; Receiving on-the-job coaching; Life coaching; Being coached to take on a management role

Part 3: Activities and exercises

Map your journey; Highs and lows; Spider charts; Force field analysis; Guided imagery; Unfinished sentences; Tuning in to body language; Move your watch; Give it back; Skills checklist; SWOT analysis; 'What if...' questions; Best in the world; Cats and refrigerators; Evaluating progress; Review technique; My frustration journal; Positive affirmation; Personality strengths; Edward de Bono's six thinking hats; Reframing; Using research; Questions, questions, questions; A problem-solving process; Questionnaires; Demonstrations; Role play; Case study; In-tray exercises

Table of Contents

** Chapter - 00: Introduction; * Section - ONE: The coaching process; ** Chapter - 01: What is coaching?; ** Chapter - 02: Learning theories; ** Chapter - 03: Introducing the coaching model; ** Chapter - 04: Job description, skills and qualities of a coach; ** Chapter - 05: Preparing to coach; ** Chapter - 06: Stage 1: Clarifying coaching needs and goals; ** Chapter - 07: Stage 2: Agreeing specific development needs; ** Chapter - 08: Stage 3: Formulating a detailed plan for coaching; ** Chapter - 09: Stage 4: Doing a task or activity; ** Chapter - 10: Stage 5: Reviewing activities and planning improved performance; ** Chapter - 11: Stage 6: Ending the coaching relationship; ** Chapter - 12: Third-party initiated coaching; ** Chapter - 13: Skills; * Section - TWO: Case studies; * Section - THREE: Activities and exercises