The Compassionate and Forgiving Organization

by Doug Lennick, Fred Kiel Ph.D.

Overview

This is the eBook version of the printed book.

This Element is an excerpt from Moral Intelligence: Enhancing Business Performance and Leadership Success (9780132349864) by Doug Lennick and Fred Kiel. Available in print and digital formats.

 

The business advantages of compassion and forgiveness—and how to “walk the walk,” not just “talk the talk”

 

When it’s business as usual, acts of compassion are small or subtle in the great organizational scheme of things. But when a major crisis strikes, it is easy to see the difference between the truly compassionate organization and one that gives lip service to values. On a cold December night in 1995, a devastating fire tore through Aaron Feuerstein’s factory in Lawrence, Massachusetts...

Product Details

ISBN-13:	9780132458429
Publisher:	Pearson Education
Publication date:	07/29/2010
Series:	FT Press Delivers Elements
Sold by:	Barnes & Noble
Format:	eBook
Pages:	8
File size:	221 KB

About the Author

Doug Lennick led 14,000 professionals and support teams at American Express Financial Advisors to unparalleled success. Today, in addition to his work as managing partner of the Lennick Aberman Group, he continues to work directly with American Express Company’s CEO, retaining the title of EVP and focusing on workforce culture and performance. He is known worldwide for his expertise in driving business results by improving managers’ emotional competence. Fred Kiel, Ph.D., co-founder of KRW International, Inc., brings over 30 years of experience to his work with Fortune 500 CEOs and senior executives on building organizational effectiveness through leadership excellence and aligning organization with mission. Kiel is often called the “father of executive coaching” for his pioneering work in this field.