Table of Contents
I. THE BASICS OF CHANGE MANAGEMENT.
1. No More Standing Still.
Change Means Doing Things Differently. The Quest for Stability, Balance, and Predictability. Industry Waits for No One. The Old Order Never Goes Quietly. Effective Change Managers Earn Big Bucks. 2. Change Scenarios.
Undertaking Successful Change Campaigns. The Customer As Initiator. Sizing Up the Corporate Culture. Facing Restructuring and Downsizing Campaigns. Incorporating New Processes. Instilling a Sense of Ownership. Making an Organization Conducive to Change. 3. Charting the Players.
Who Moved My Bifocals? Making Sense of Your Environment. Finding Sponsors for Your Change Campaign. Slipping into the Role of a Change Agent. Interacting with Players in a Change Campaign. Looking at the Bystanders. 4. Dealing with Resistance.
Fear of the Unknown. A Tale of Resistance. Anticipating Resistance to Change. Putting Your Money Where Your Mouth Is. Inducing Commitment. 5. Stay Sane, Manage the Pain.
Moving from Point A to Point B. Moving On in Discomfort. Crossing the Pain Threshold. Avoiding the Pain of Failing Spectacularly. Dispensing Pain in Measured Intervals. The Need for Pain Management.
II. THE FOUR APPROACHES TO CHANGE MANAGEMENT.
6. The Rational-Empirical Approach.
Becoming a Master of Persuasion. Leading a Two-Headed Mission. Using a Mixed Bag of Communication Tools. Leaving the Door Wide Open. Practicing the Art of Good Listening. Establishing Incentives That Prompt Action. 7. The Normative-Reeducative Approach.
The Granddaddy of Problem-Solving. Reeducation Works Wonders. The Key Principles of Reeducation. People Are Social Beings. Unfreeze Your Target of Change and Win. The New Behavior Must Fit. 8. The Power-Coercive Approach.
The Premise: People Are Compliant. Power As a Fitting Alternative. Freedom As an Abstract. The Appropriate Exercise of Authority. Resorting to Sanctions. 9. The Environmental-Adaptive Approach.
Letting Them Do What They Want, on Your Terms. Hey, I Had No Choice. Small Changes, Dramatic Differences. Attachment Reins Supreme. Form Follows Function. Gradual Transference.
III. LEADING THROUGH ORGANIZATIONAL CHANGE.
10. Preparing Your Team for Change.
What Is a Team? Striving for the Highest Good. Establishing a Campaign Orientation. Charting Your Progress. Directing a Winning Team. Going for the Early Wins. 11. Leading Your Team Through Change.
Avoiding Rigid and Brutish Approaches to Change. Leading Troops in Transition. Creating a More Flexible Staff. Developing Adept Change Artists. Helping Your Team Succeed. 12. Marshaling Group Resources.
Prime the Idea Pump. Don't Run from Conflict. Strive for Synergy. Recognize the Value of Getting Coached. Changing Times, Adaptable Teams. Emphasize Continuity Amid Change. Tap Into Resources Outside Your Team. 13. Managing Up, Managing Down.
Buying Into Your Assignment. Gaining a Broader Perspective. Transforming Yourself on the Fly. Selling the News to the Troops. Becoming an Effective Conduit. Inducing a Miracle Redirection. 14. Managing Inside and Outside Your Head.
Change—The Only Business Constant. Directing Yourself Through Affirmations. Committing and Letting Go. Achieving Closure—A Many-Splendored Thing. Turning on a Dime and Feeling Fine. Cranking Up the Engine.
IV. ENSURING A SUCCESSFUL CAMPAIGN.
15. Scheduling Days of Grace.
Proceeding at Half-Speed. Putting the Odds in Your Favor. Doomed to Premature Action. Assimilation and Disruption. Be Gentle with Yourself. Concluding the Grace Period. 16. Jump Starting to Total Immersion.
Getting a Head Start. Gaining Familiarity. Total Immersion Takes Guts. Driving the Point Home. Immerse Yourself in Change Management. 17. Going Cold Turkey.
Not for the Meek. Revamping Operations from Top to Bottom. Introducing Radical Measures. Suspending Operations. All Hands on Deck. A Quick Review. 18. Getting Help from Hired Guns.
Defining the Problem. Are We Ready Yet? Knowing the Pitfalls of Using Hired Guns. Creating Your Own Problems. Selecting Among the Hordes. Looking for Experience.
V. MAKING CHANGE WORK FOR YOU.
19. Staying Flexible in Your Plans.
Five Mega-Realities and Their Ramifications. Scenario Thinking Based on Varying Premises. Assembling the Puzzle. 20. Leapfrogging and Picking Spots.
You Are Not Hercules. Leapfrog Over Developments. Skip a Beat. Read, Study, Absorb, and Strike. Cyber Showroom. Study the Competition. Pick Your Spots. 21. Understanding the Importance of Negotiation.
There Is No Substitute for Preparation. The Tactics and Strategies of Negotiation. Positional Negotiation and Its Consequences. From Positional to Principled Negotiation. Teaching Yourself How to Negotiate. 22. Maintaining the Management Edge.
The Wisdom of James Madison. Empower Your Staff. Stimulate Creative Thinking. Understand Workplace Dynamics. Encourage Staff Participation in Task Scheduling. Prepare for the Unexpected. 23. Keeping a Keen Eye on the Competition.
The Complacent Supplier. No Ordinary Office Supply Store. Who Was That Masked Man? While Rome Burned. Crushing the Competition. Battered by the Waves of Change. Competition from Unexpected Quarters.
VI. BROADENING YOUR UNDERSTANDING.
24. Change Strategies from the Gurus.
The Quality Club. Change Model Makers. Rooted in Reality. 25. Gurus with Academic Ties.
Peter Senge's Learning Organization. Chaos Theory: Margaret J. Wheatley, Ed.D. Management by Objective: Peter Drucker. A Fresh Perspective: Rosabeth Moss Kanter. Organizations As Living Systems: Arie de Geus. 26. Managing Through the Maelstrom.
Changes Related to the Authorizing Party. When the Deck Gets Reshuffled. Continue, but Not Like Before. The Unanticipated Happens. Longevity and Failure. The Path to Derangement. 27. Tomorrow Will Be Different.
Futuristic Folly. The Trap of Unintended Consequences. Minor Influence, Major Impact. Changes You Were Hoping For? Career Development Without Career Ladders. The Few Key Factors That Count.
Appendix A: Further Reading.
Appendix B: Glossary.