ISBN-10:
1466566310
ISBN-13:
9781466566316
Pub. Date:
09/11/2013
Publisher:
Taylor & Francis
The Complete Project Management Office Handbook, Third Edition / Edition 3

The Complete Project Management Office Handbook, Third Edition / Edition 3

by Gerard M. Hill

Hardcover

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Product Details

ISBN-13: 9781466566316
Publisher: Taylor & Francis
Publication date: 09/11/2013
Series: ESI International Project Management Series
Edition description: Revised
Pages: 741
Sales rank: 1,116,719
Product dimensions: 6.20(w) x 9.30(h) x 1.50(d)

About the Author

Gerard Hill is the Principal of Hill Methods, LLC, and has more than 25 years experience in project management practice design and implementation, information systems integration, and business process engineering. His specialty is enabling businesses to gain and sustain a competitive edge through development and implementation of total-practice project management solutions. He has conceived and constructed processes and practices that have enabled Fortune 100 and other client organizations to realize maximum benefit from their investment in project management.

Prior to introducing Hill Methods (formerly Hill Consulting Group), Mr. Hill was with ESI International, where he served as Vice President of Technical Services. His work included responsibility for international consulting programs, technical product design and development, and knowledge management. He also served as an instructor and frequent public forums speaker during his tenure with ESI.

Mr. Hill, as an internationally recognized thought leader, has led or contributed to the design and development of project management methodologies currently deployed by organizations around the world. He is the architect of capability and maturity assessments for business and project management. He also has particular expertise in designing and developing practical Project Management Office (PMO) solutions.

His recent work includes development of the new matrix-based ProjectPRISM Project Management Methodology, and this has been introduced in his new project management methodology publication. He has refined an approach to "PMO design and implementation" in a workshop based on the content of his PMO handbook publication. In recent years, Mr. Hill has chaired two annual and national scope Project Portfolio Management conferences in the United States. In 2008 he was an invited keynote speaker and presenter at two professional conferences in Milan, Italy; in 2009 he was a keynote speaker and presenter at the National PMI Project Management Meeting in Rio de Janeiro, Brazil, and at the Greece PMI Chapter Congress in Athens, Greece; and in 2010 he was an invited guest speaker at the PMI Poland Congress in Warsaw, Poland. He has also written articles published in professional journals around the world, and he has presented in webinars and at technical conferences and forums.

Mr. Hill’s broad competencies are based on an extensive educational background that includes a bachelor’s degree in Applied Mathematics (North Carolina State University), a master’s degree in Human Resource Management/Organization Development (Pepperdine University), and completion of the Advanced Management Program for Executives (Duke University, Fuqua School of Business).

Mr. Hill also holds a Master’s Certificate in Project Management from The George Washington University, and he is certified as a Project Management Professional (PMP) by the Project Management Institute.

Mr. Hill is the author of two books: The Complete Project Management Office Handbook, 2nd Edition (Auerbach Publications, 2007), and The Complete Project Management Methodology and Toolkit (CRC Press, 2010), which includes 96 tools on CD.

Table of Contents

PRACTICE MANAGEMENT

Project Management Methodology
Project Environment Interface Concepts
Business Environment Interface Concepts
Project Management Methodology Activities across the PMO Continuum
Project Management Methodology Function Model
Establish Basis for Project Management Methodology
Convene Methodology Development Team
Prepare Methodology Deployment Strategy
Examine Current Practices
Develop Methodology Solution
Identify Methodology Components
Design Life Cycle Processes
Develop Project Management Practices
Introduce Methodology Platform
Conduct Methodology Implementation
Plan Methodology Implementation
Plan Project Transition
Conduct Methodology Training and Implementation
Manage Methodology Maturity
Evaluate Methodology Implementation
Analyze Methodology Performance
Manage Methodology Maintenance
Postscript for the Smaller PMO
Establish Simple, Critical Processes for Project Management
Gain Increased Support for Process Expansion
Expand and Incorporate Technical and Business Processes

Project Management Tools
Project Environment Interface Concepts
Business Environment Interface Concepts
Project Management Tools Activities across the PMO Continuum
Project Management Tools Function Model
Select Project Management Tools
Identify the Need for Project Management Tools
Examine General Types of Project Management Tools
Assess Specific Project Management Tools
Acquire Project Management Tools
Implement Project Management Tools
Plan Tool Implementation
Plan Tool Transition
Conduct Tool User Training
Conduct Tool Implementation
Evaluate Tool Performance
Identify and Resolve Utilization Problems
Identify and Resolve Functional Problems
Assess Overall Tool Effectiveness
Postscript for the Smaller PMO

Standards and Metrics
Project Environment Interface Concepts
Business Environment Interface Concepts
Standards and Metrics Activities across the PMO Continuum
Standards and Metrics Function Model
Implement Project Management Standards
Examine Standards Sources
Identify Applicable Standards
Introduce Preferred Standards
Conduct Benchmarking
Determine Project Metrics Requirements
Identify Process Management and Improvement Metrics
Identify Project Performance Metrics
Identify Business Management Metrics
Introduce and Use Project Metrics
Establish Metrics Measurement Plan
Compare Metrics Performance
Establish Corrective Actions
Postscript for the Smaller PMO

Project Knowledge Management
Project Environment Interface Concepts
Business Environment Interface Concepts
Project Knowledge Management Activities across the PMO Continuum
Project Knowledge Management Function Model
Establish Knowledge Management Framework
Information Management
Document Management
Process Management
Collaboration Management
Project Archive and Reference Library Management
Introduce Knowledge Management System
Conduct Installation and Establish Connectivity
Perform Function and Feature Customization
Introduce Project Knowledge Management Content
Implement Knowledge Management System
Develop PMIS
Develop Executive Dashboard
Construct Project Management Library
Implement Online Project Collaboration
Implement Other Knowledge Management Tools
Postscript for the Smaller PMO

INFRASTRUCTURE MANAGEMENT

Project Governance
Project Environment Interface Concepts
Business Environment Interface Concepts
Project Governance Activities across the PMO Continuum
Project Governance Function Model
Prepare and Maintain PMO Charter
Define Business Purpose
Specify Organizational Alignment
Highlight Functional Responsibility
Specify PMO Authority
Identify PMO Funding
Develop Project Management Policies
Evaluate Policy Needs
Demonstrate Senior Management Support
Prepare Policy Guidance
Develop Project Classification Guidance
Examine Project Classification Purpose
Identify Project Classification Criteria
Implement Project Classification Guidance
Establish Project Manager Authority
Establish Executive Control Board
Determine Executive Oversight Requirements
Set Control Board Parameters
Prepare Control Board Operating Procedures
Align Business and Technical Committees
Postscript for the Smaller PMO

Assessment
Project Environment Interface Concepts
Business Environment Interface Concepts
Assessment Activities across the PMO Continuum
Assessment Function Model
Conduct Competency Assessments
Identify Competency Assessments
Perform Competency Assessments
Implement Competency Improvement Plans
Conduct Capability Assessments
Identify Capability Assessments
Perform Capability Assessments
Implement Capability Improvement Plans
Conduct Maturity Assessments
Identify Maturity Assessments
Perform Maturity Assessments
Implement Maturity Advancement Plans
Postscript for the Smaller PMO

Organization and Structure
Project Environment Interface Concepts
Business Environment Interface Concepts
Organization and Structure Activities across the PMO Continuum
Organization and Structure Function Model
Set Up the PMO Structure
Identify Staff Needs for PMO Functions
Introduce PMO Staff
Analyze and Establish PMO Relationships
Establish Project Team Structure
Specify Project Team and PMO Relationship
Define Standard Project Team Structure
Define Extended Project Team Alignment
Develop Stakeholder Participation
Manage Internal Project Team Stakeholders.
Manage Internal Oversight Stakeholders
Manage Internal-Support Stakeholders
Manage Customer Stakeholders
Manage Vendor/Contractor Stakeholders
Manage Other Project Stakeholders
Postscript for the Smaller PMO

Facilities and Equipment Support
Project Environment Interface Concepts
Business Environment Interface Concepts
Facilities and Equipment Support Activities across the PMO Continuum
Facilities and Equipment Support Function Model
Establish Project Team Requirements
Establish Work Space Requirements
Establish Equipment Requirements
Manage Project Facilities
Manage Facility Acquisition Options
Monitor Facility Utilization
Monitor Facility Disposition
Manage Project Equipment
Manage Equipment Acquisition
Manage Equipment Assignments
Manage Equipment Disposition
Postscript for the Smaller PMO

RESOURCE INTEGRATION

Resource Management
Project Environment Interface Concepts
Business Environment Interface Concepts
Resource Management Activities across the PMO Continuum
Resource Management Function Model
Acquire Project Resources
Identify Resource Providers
Establish Resource Requirements
Fulfill Resource Requests
Assign Project Resources
Prepare Resource Assignment Notifications
Obtain Individual Resource Commitments
Introduce Resources to the Project Team
Deploy Project Resources
Perform Deployment Administration
Identify and Arrange Relevant Training
Monitor Travel Arrangements
Manage Resource Performance
Develop Performance Management Guidance
Conduct Project Resource Performance Reviews
Monitor Project Resource Performance
Close Project Resource Assignments
Coordinate Resource Extensions
Facilitate Resource Transfers and Reassignments
Manage Resource Terminations
Postscript for the Smaller PMO

Training and Education
Project Environment Interface Concepts
Business Environment Interface Concepts
Training and Education Activities across the PMO Continuum
Training and Education Function Model
Establish Training Program
Assess Training Needs
Determine Training Requirements
Identify Training Resources
Prepare Training Plan
Select and Develop Training Courses
Manage Training Program
Establish Training Registration Capability
Publicize and Promote Training Program
Conduct Project Management Training
Evaluate Training Program
Evaluate Training Plan Implementation
Evaluate Training Resources
Update Training Program
Postscript for the Smaller PMO

Career Development
Project Environment Interface Concepts
Business Environment Interface Concepts
Career Development Activities across the PMO Continuum
Career Development Function Model
Develop Project Management Career Path
Establish Project Management as a Professional Discipline
Develop Basis for Executive Support
Define Career Advancement Model
Construct Position Descriptions and Qualifications
Integrate New Career Path into the Organization
Support Project Management Career Planning
Provide General Career Guidance
Promote Business Skill Development
Implement Career Planning Support
Establish Professional Certification
Develop Project Management Certification Program
Facilitate Technical and Professional Certification
Postscript for the Smaller PMO

Team Development
Project Environment Interface Concepts
Business Environment Interface Concepts
Team Development Activities across the PMO Continuum
Team Development Function Model
Facilitate Cohesive Team Formation
Examine Project Team Composition
Develop Project Team Orientation Program
Integrate Vendors and Contractors
Facilitate Virtual Team Management
Establish Virtual Team Alignment
Facilitate Virtual Team Interactions
Introduce Virtual Team Technology
Enable Project Team Development
Promote Team Skill Learning
Develop Project Manager Tools and Techniques
Facilitate Leadership Development
Monitor Project Team Performance
Assess Team Dynamics
Examine Team Effectiveness
Conduct Team Improvement Activities
Postscript for the Smaller PMO

TECHNICAL SUPPORT

Mentoring
Project Environment Interface Concepts
Business Environment Interface Concepts
Mentoring Activities across the PMO Continuum
Mentoring Function Model
Establish Project Management Mentoring Program
Develop the Mentoring Approach
Identify Mentor–Protégé Roles and Responsibilities
Determine Mentor Sourcing Process
Engage Project Management Mentors
Identify Mentor Candidates
Conduct Mentor Candidate Qualification
Prepare Project Management Mentors
Conduct Project Management Mentoring
Identify Engagement
Assign Mentor(s)
Prepare for Mentoring Engagement
Perform Mentoring Engagement Activities
Close Out Mentor–Protégé Relationship
Evaluate Mentoring Program
Evaluate Mentor Performance
Monitor Mentoring Program Results
Postscript for the Smaller PMO

Project Planning
Project Environment Interface Concepts
Business Environment Interface Concepts
Project Planning Activities across the PMO Continuum
Project Planning Function Model
Establish Project Planning Capability
Define Project Plan Components
Implement Project Planning Processes and Tools
Establish Planning Facilitation and Support Capability
Facilitate Project Planning Workshop
Manage Planning Workshop Arrangements
Facilitate Project Work Plan Development
Perform Follow-Up Planning Support
Administer Project Planning
Specify Primary Project Management Plans
Recommend Essential Project Support Plans
Prepare Project Plan Content Guidance
Evaluate Project Planning
Postscript for the Smaller PMO

Project Auditing
Project Environment Interface Concepts
Business Environment Interface Concepts
Project Auditing Activities across the PMO Continuum
Project Auditing Function Model
Set Up Project Auditing Capability
Determine Project Auditing Needs
Identify Project Auditing Resources
Establish Project Audit Performance Points
Conduct Project Auditing.
Prepare for Project Audits and Reviews
Conduct Project Audit
Prepare Project Audit Report
Manage Project Auditing Results
Review Project Audit Results
Analyze Aggregate Program Results
Monitor Project Audit Follow-Up Actions
Postscript for the Smaller PMO

Project Recovery
Project Environment Interface Concepts
Business Environment Interface Concepts
Project Recovery Activities across the PMO Continuum
Project Recovery Function Model
Develop Recovery Assessment Process
Identify Recovery Indicators
Assess Project and Identify Problem Areas
Prepare Project Recovery Decision Package
Coordinate Project Recovery Decision
Plan and Conduct Project Recovery
Establish Project Recovery Team
Develop Project Recovery Plan
Stabilize Project Using Recovery Solution
Conclude Project Recovery
Capture Recovery Lessons Learned
Examine Project Management Indicators
Examine Project Selection Criteria
Examine Project Recovery Process
Update Routine and Project Recovery Remedies
Postscript for the Smaller PMO

BUSINESS ALIGNMENT

Project Portfolio Management
Project Environment Interface Concepts
Business Environment Interface Concepts
Portfolio Management Activities across the PMO Continuum
Project Portfolio Management Function Model
Set Up Project Portfolio Management
Validate Business Strategy and Interests
Identify Project Selection Criteria
Determine Project Selection Mechanism
Identify Project Portfolio Management Roles
Establish a Supportive Project Environment
Perform Project Selection
Conduct Project Screening
Develop Project Business Plan
Develop Project Resource Allocation Plan
Conduct Project Selection
Integrate Projects in the Portfolio
Validate Project Selection
Determine Project Priority
Approve Initial Project Funding
Conduct Project and Portfolio Reviews
Compile Project Performance Information
Conduct Project Gateway Reviews
Conduct Portfolio Reviews
Manage Portfolio Attrition
Perform Project Closeout
Assess Strategic Advantage
Assess Customer Satisfaction
Postscript for the Smaller PMO

Customer Relationship Management
Project Environment Interface Concepts
Business Environment Interface Concepts
Customer Relationship Management Activities across the PMO Continuum
Customer Relationship Management Function Model
Manage Customer Relationships
Manage Customer Project Opportunity Information
Manage Customer Business Information
Manage Customer Project Participation
Manage Customer Contracts
Produce and Manage Customer Proposals
Establish Customer Contracts
Conduct Customer Contract Administration
Manage Customer Satisfaction
Measure Customer Satisfaction
Conduct Customer Relationship Programs
Implement Customer-Centric Improvements
Postscript for the Smaller PMO

Vendor/Contractor Relationship Management
Project Environment Interface Concepts
Business Environment Interface Concepts
Vendor/Contractor Relationships Activities across the PMO Continuum
Vendor/Contractor Relationships Function Model
Manage Vendor/Contractor Relationships
Identify Vendor and Contractor Needs
Manage Vendor and Contractor Information
Prescribe Vendor and Contractor Participation
Manage Vendor/Contractor Acquisition
Identify and Qualify Vendors and Contractors
Solicit Vendor and Contractor Proposals
Prepare Vendor and Contractor Contracts
Manage Vendor/Contractor Performance
Administer Vendor and Contractor Contracts
Monitor Vendor and Contractor Performance
Postscript for the Smaller PMO

Business Performance Management
Project Environment Interface Concepts
Business Environment Interface Concepts
Business Performance Management Activities across the PMO Continuum
Business Performance Management Function Model
Develop Integrated Business Solutions
Demonstrate Project Management Business Value
Generate Executive Value Awareness
Align Business and Project Management Performance
Manage Business Collaboration
Conduct Operational Business Collaboration
Conduct Tactical Business Collaboration
Conduct Strategic Business Collaboration
Manage PMO Business Fulfillment
Manage PMO Business Function Evolution
Develop PMO and Enterprise Business Alignment
Postscript for the Smaller PMO

Appendix A
Appendix B

Index

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The Complete Project Management Office Handbook, Third Edition 5 out of 5 based on 0 ratings. 1 reviews.
Anonymous More than 1 year ago
This book is GREAT! I have been reading Mr. Hill's text since his 1st edition and the 1st PMO I helped to form in 1998. I have used this book hundreds of times since then to help development implementation plans, create maturity assessments, and have shared it with hundreds of friends and colleagues along the way. I have read many books on PMOs but this one is my favorite. Houston_Wallace_III