The Consumerist Manifesto Handbook: The Guerilla's Guide to Making Corporations Pay for Faulty Goods, Substandard Services, and Broken Promises

The Consumerist Manifesto Handbook: The Guerilla's Guide to Making Corporations Pay for Faulty Goods, Substandard Services, and Broken Promises

by Charles J. Selden

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Overview

The Consumerist Manifesto Handbook: The Guerilla's Guide to Making Corporations Pay for Faulty Goods, Substandard Services, and Broken Promises by Charles J. Selden

Consumers: rise up and demand your rights!
 
This funny, irreverent, and informative guide exposes the many abuses committed by corporations against the modern consumer, urging readers to shake off the fog of learned helplessness and demand their money's worth from every transaction. Anti-corporate guerilla Charles Selden draws on his 40-plus years of experience revealing the extraordinary (and often hilarious) lengths to which companies will go to duck their responsibilities to consumers. Best of all, he shows how to recognize the signs of such “customer disservice” and capitalize on them, clearly outlining the tactics customers need to master in order to get what they paid for, every single time.

 

Product Details

ISBN-13: 9781402789434
Publisher: Sterling
Publication date: 11/01/2011
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 224
File size: 3 MB

About the Author



Charles Selden is a retired publishing executive who has been an expert witness for the Department of Justice and the IRS in cases of corporate fraud. A graduate of the Iowa Writer's Workshop (as well as Stanford's prestigious MBA program), Selden worked at Random House before starting his own multi-service marketing and fulfillment business. In 2010, he launched his blog, consumeristmanifesto.net, an e-forum for sharing his carefully documented history of waging consumerist war against corporations large and small. Selden splits his time between Montclair, New Jersey, and Palo Alto, California.

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