×

Uh-oh, it looks like your Internet Explorer is out of date.

For a better shopping experience, please upgrade now.

The Coward's Guide to Conflict: An Expert's Guide to Facing Conflict Head-On and Building Confidence Along the Way
     

The Coward's Guide to Conflict: An Expert's Guide to Facing Conflict Head-On and Building Confidence Along the Way

3.0 2
by Tim Ursiny, Sourcebooks Inc (Manufactured by)
 

See All Formats & Editions

Nobody likes conflict, but you can't avoid it. Top performers just like you face problems every day. If you know how to deal with conflict well, you can turn it into your biggest opportunity for success.

The Top Performer's Guide to Conflict is your essential conflict handbook, giving you the tools you need to manage conflict and come out on top. Discover:

Overview

Nobody likes conflict, but you can't avoid it. Top performers just like you face problems every day. If you know how to deal with conflict well, you can turn it into your biggest opportunity for success.

The Top Performer's Guide to Conflict is your essential conflict handbook, giving you the tools you need to manage conflict and come out on top. Discover:

—Why you must know how to handle conflict
—How to recognize conflict before it happens
—The best ways to deal with difficult people
—How to build strength by overcoming problems
—Secrets to impacting and leading others
—Tools to guide you past conflict

Top performers face conflict head-on and come out on top. You are just a short read away from mastering this essential skill.

Editorial Reviews

Publishers Weekly
Ursiny, a mediation coach and former practicing psychologist, readily admits that he's a "coward" when it comes to any kind of conflict. He believes that there are many people like himself who wince at the thought of having an argument or avoid confronting work colleagues. Everyone, regardless of their position at work, can learn to handle conflict more effectively. The benefits, according to Ursiny, are immense and include more self-confidence, less anger, greater self-respect and more intimacy. To help readers learn how to change the way they handle conflict, each chapter opens with a brief case study. The author then uses checklists and exercises designed to teach the reader new ways to handle conflict. Ursiny is clever and readers will recognize and immediately understand his hypothetical situations. For example, the author says that people avoid exercise by focusing on the "pain" of getting up early, taking time, or not being able to sleep later or do other things they enjoy more. The motivated person, on the other hand, focuses on how much better he or she will look and feel and the positive reinforcement that other people will provide. Particularly useful is the chapter on "Avoiding the Top Ten Mistakes Made When Dealing With People." Readers will identify with the irate man whose flight has been canceled. This is a wonderfully engaging book that should easily motivate readers to rethink their behavior and conversations both at work and at home. (Mar.) Forecast: Although Ursiny may not yet be a household name, he should be. Word of mouth and national publicity should lead to strong sales. Copyright 2003 Reed Business Information.

Product Details

ISBN-13:
9781402200557
Publisher:
Sourcebooks
Publication date:
02/01/2003
Edition description:
New Edition
Pages:
304
Sales rank:
335,787
Product dimensions:
7.00(w) x 9.00(h) x 0.78(d)

Meet the Author

Timothy E. Ursiny, Ph.D., the founder of Advantage Coaching & Training, is a success coach specializing in human behavior and achievement in life and in the workplace. He is an expert on communication skills and conflict resolution. Before becoming one of the leading personal and business coaches in the country, he was a psychologist in private practice for seven years. He lives with his family in Wheaton, Illinois.

Customer Reviews

Average Review:

Post to your social network

     

Most Helpful Customer Reviews

See all customer reviews

The Coward's Guide to Conflict: An Expert's Guide to Facing Conflict Head-On and Building Confidence Along the Way 3 out of 5 based on 0 ratings. 5 reviews.
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Guest More than 1 year ago
This is a fine, short guide to managing conflict. Author Tim Ursiny particularly addresses those of you who are 'conflict cowards,' people who do not like conflict¿and who does, outside of a few well-compensated litigaters? Ursiny himself is a confessed hater of conflict. He has hated it ever since he was a child and now, even though he's an executive coach and a fairly beefy guy, he still hates it. He is also a psychologist, and his style and approach have much in common with the work of other pop psychology writers, although this guide is more useful than most. Ursiny keeps the reading light by providing ample anecdotes and he invites readers to participate through several self-examination questionnaires. He provides some clearly written, easily accessible explanations of how conflicts occur and how to manage them. In fact, he defines conflict, its consequences and even its benefits so broadly that almost anyone fits the book's target audience. You got a problem with that? We doesn't and warmly recommend this entertaining, refreshing book, which ¿ we agree ¿ has something for almost everyone who'd rather duck than fight.