The Customer Service Revolution: 8 Principles That Will Change the Way Companies Think About the Customer Experience and the Employees Who Work for Them

The Customer Service Revolution: 8 Principles That Will Change the Way Companies Think About the Customer Experience and the Employees Who Work for Them

by Bryan Horn

Paperback

$13.99
View All Available Formats & Editions
Choose Expedited Shipping at checkout for delivery by Monday, May 24

Overview

The way we do business has changed. Customers are no longer driven by products and services alone. They are experience driven customers who seek meaningful and genuine interactions with the companies they do business with.

Many companies have adapted a "too big to fail" mindset and have implemented policies that favor themselves instead of the customers who keep them in business. Employees are treated as money-making machines instead of valued teammates.

This has to change.

The Customer Service Revolution is packed full of innovating and inspiring stories, and is changing the way companies think about their customers and the employees who make it all happen.

Product Details

ISBN-13: 9781728347561
Publisher: Author Solutions Inc
Publication date: 02/21/2020
Pages: 176
Product dimensions: 6.00(w) x 9.00(h) x 0.41(d)

Customer Reviews