If you’ve ever thought that you’re the only one who truly cares about service and you’re not sure how to maintain momentum in your organization, ‘The Customer Service Zoo’ may be just what you need to look at things with a fresh perspective.
It’s an easy to read parable with a light hearted approach to the perennial challenges of customer service; told with the charm and experience of Australia’s most recognized customer expert. Along similar lines to ‘Who Moved My Cheese’ or ‘Fish, it encourages you to look creatively at customer issues; while still looking after yourself.
Feeling uninspired while preparing a customer service strategy, a father reluctantly takes his daughter to the zoo. The animal antics trigger a brainstorming journey, where his seemingly childlike thoughts convincingly come together. The lessons learned, as the story unfolds, are captured in an A-Z of simple and memorable animal analogies.
It’s for anyone who has direct or indirect customer contact.
Originally released by Allen & Unwin, Australia’s largest independent publisher, it’s been translated into numerous languages.
Les Galbraith Vice President American Express
‘An excellent reference for leaders amidst today’s demanding work life’
Peter Weisner Manager Sales Mercedes Benz
‘Original as well as effective’
Tony Jollye Australian Institute of Management
‘Characteristics that good managers may well take to heart’’
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About the Author
Catherine DeVrye is a best-selling author of 8 non-fiction books, translated into over a dozen languages, including a #1 best-selling business book in Australia and Taiwan. Her memoir also made the best seller list in Australia and Canada.
Past winner of the Australian Executive Woman of the Year Award and Keynote Speaker of the Year, she is an outstanding communicator and her delightfully humorous approach to presenting authentic content has earned standing ovations and long queues at book signings and corporate conferences on 5 continents.
Her books have been endorsed by Sir Edmund Hillary, Dr Edward DeBono, Bryce Courtenay, Jack Canfield and Mark Victor Hansen.
One who never excelled during English class at high school, Catherine calls herself an ‘accidental author’; simply writing from experience-and from the heart-in line with her mission to help others help themselves.
Always in search of adventure-and fresh material-she has swam with sharks, cycled over the Andes, climbed to the summit of Mt Kilimanjaro and beyond Everest Base Camp, volunteered with street kids in Vietnam & carried the Olympic torch on the day of the opening ceremonies of the Sydney Olympics. Yet, she always sees writing the next book as her biggest challenge.