"What makes The Essential Handbook for Human Service Leaders unique is that it covers the elements of supervising and is specifically applied to human services. Thanks for tackling this as this is an area I have long seen as something we still are missing the mark on."
Eva Horner, COO Heartland for Children
"The Essential Handbook for Human Service Leaders is packed with practical information and ideas designed to improve performance and outcomes in human service organizations. The book is an important addition to the field and should be recommended reading for new and experienced leaders."
Robert Barker, MSW Retired Human Services Executive
"You have put together a comprehensive overview of critical issues for human service leaders that is brief, clear, and to the point."
Dave Bundy, President and CEO of Children's Home Society of Florida
The authors are available for leadership trainings on a variety of topics and can be reached via email at:
|Publisher:||Dog Ear Publishing|
|Product dimensions:||6.00(w) x 9.00(h) x 0.25(d)|
About the Author
Keith Johnson has over 20 years of experience in the human services and currently works as a Director of Community Based Programs for a human services organization. He earned his graduate degree in mental health counseling and also provides pastoral counseling.
Most Helpful Customer Reviews
Pound For Pound This Little Book Packs An Enormous Punch! The objective of the authors of this book is simple: Help managers to get the absolute optimum performance from each and every one of their team members. Every chapter delivers, in blow-by-blow detail, time proven strategies to assist Human Service Leaders to successfully solve many of the myriad of problems they face on a daily basis. One of my favorite of these short and concise 26 chapters is the one that skillfully details how to better engage with "difficult" employees. While many managers may feel an impulse to pull away from these challenging individuals to get a mental break, Nolan and Johnson instead encourage leaders to see the benefit of moving closer toward and engaging more with these individuals. Managers are encouraged to find ways to empathize with these individuals. By so doing the authors assert managers will actually be in a better position to engage their full support and assistance (rather than resistance) in making much needed improvements in their work performance. In my eyes this one chapter alone make the purchase of this book a solid investment. The Essential Handbook of Human Service Leaders, which serves more as a desk reference book, should be an integral part of every manager's arsenal. No doubt it will soon be as commonly seen on manager's desks as the now omnipresent stapler, BlackBerry, and computer.
The message of this book is excellent. Even though it is geared toward the Human Services Leader, it would be a welcome addition to any supervisor's collection. Topics on managing staff, interacting with Human Resources, handling disciplinary action, offering positive performance feedback, remaining on top of projects and timelines, responding to clients, setting high standards, etc., are outstanding. It completely explains proper procedures, climate, departmental interaction, teamwork and all components necessary to stand out as a functional and effective leader in a very competitive field. I think one point stressed in this book is imperative for a leader, and that is to follow through on all issues in a timely manner, providing resolution, logic, compassion, fairness and authority. Excellent job!!!!!! In my opinion, The Essential Handbook for Human Service Leaders should be utilized by multiple organizations as a guide to professionalism and competency as a respected and effective leader.