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The Good Fight: Use Productive Conflict to Get Your Team and Organization Back on Track

The Good Fight: Use Productive Conflict to Get Your Team and Organization Back on Track



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Available for Pre-Order. This item will be available on March 26, 2019

Product Details

ISBN-13: 9781989025208
Publisher: Page Two Books, Inc.
Publication date: 03/26/2019
Pages: 240
Sales rank: 212,460
Product dimensions: 6.00(w) x 9.00(h) x (d)
Age Range: 18 Years

About the Author

Dr. Liane Davey is a New York Times Bestselling author, a regular contributor to the Harvard Business Review , and the host of the ChangeYourTeam blog. As the co-founder of 3COze Inc., she advises on business strategy and executive team effectiveness and has worked with executives at companies such as Amazon, Walmart, Aviva, TD Bank, and SONY PlayStation. Liane has a Ph.D. in Organizational Psychology and has served as an evaluator for the American Psychological Association’s Healthy Workplace Awards. Liane is married to her business partner, Craig, and they have two teenaged daughters.

Table of Contents

Part I: The Case for Conflict
Chapter 1: Conflict Debt
The Importance of Conflict
Conflict Debt
Identify the Conflict Debt in Your Business
The Interest
Conflict Debt in Your Teams
The Cost to You Personally
Time to Make a Payment
Chapter 2: Conflict Aversion and Avoidance
What is Conflict Aversion?
Where Does Conflict Aversion Come From?
Conflict Aversion versus Conflict Avoidance
Chapter 3: A New Conflict Mindset
The Case Against Conflict
Kind is The New Nice
Get Off the Sidelines
Work Through the Emotion
Speak Truth to Power
A New Mindset
Part II: The Conflict Code
Chapter 4: Establish a Line of Communication
Engage Early
Building Trust
Increasing Your Trust in Others
Chapter 5: Create a Connection
Allies Not Adversaries
Facts Don’t Solve Fights
Insights from Information
Follow the Emotion
Going for Gold: Uncovering People’s Values and Beliefs
The Benefits of Getting to the Values
Creating a Connection
Chapter 6: Contribute to a Solution
Problems Not Solutions
Two Truths
Root Cause
Question the Impact
Own the Misunderstanding
Common Criteria
Part III: Codifying Conflict
Chapter 7: The “U”
The U Tool
Common Issues
Other Issues to Explore
Using the U with the Government Team
Chapter 8: Normalize Tension
The Tarp
Learning from the Tarp
Common Issues
Chapter 9: The Conflict Habit
The Conflict Habit
Habit #1: Clarify Expectations
Habit #2: Introduce Diversity
Habit #3: Improve your feedback
Habit #4: Use humor and code words
Habit #5: Encourage productive conflict in meetings
Part IV: Try This at Home
Chapter 10: Try This at Home
Productive Conflict with Partners
Raising Conflict-resilient Kids
Volunteer Teams
And Everywhere Else
Appendix A: How to Fill Out the U Template
Appendix B: How to Fill Out the Tarp Template