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The How of Wow!: Secrets Behind World Class Service
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In his book, The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your s service.
When was the last time you were “wowed” by the service you received?
Maybe you were “wowed” while buying groceries, resolving a problem with your bank, checking into a hotel or flying across the country. Or maybe you were not. It seems that the secrets behind world class service are often just that-secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secr...
When was the last time you were “wowed” by the service you received?
Maybe you were “wowed” while buying groceries, resolving a problem with your bank, checking into a hotel or flying across the country. Or maybe you were not. It seems that the secrets behind world class service are often just that-secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secr...