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The Inclusion Dividend: Why Investing in Diversity & Inclusion Pays Off
     

The Inclusion Dividend: Why Investing in Diversity & Inclusion Pays Off

by Mark Kaplan, Mason Donovan, Ana Duarte McCarthy (Foreword by)
 

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In today’s increasingly diverse, global, interconnected business world, diversity and inclusion (D&I) is no longer just “the right thing to do,” it is a core leadership competency and central to the success of business. Working effectively to combat unconscious bias across differences such as gender, culture, generational, race, and sexual

Overview


In today’s increasingly diverse, global, interconnected business world, diversity and inclusion (D&I) is no longer just “the right thing to do,” it is a core leadership competency and central to the success of business. Working effectively to combat unconscious bias across differences such as gender, culture, generational, race, and sexual orientation not only leads to a more productive, innovative corporate culture but also to a better engagement with customers and clients. The Inclusion Dividend provides a framework to tap the bottom-line impact that results from an inclusive culture. Most leaders have the intent to be inclusive, however translating that intent into a truly inclusive outcome with employees, customers, and other stakeholders requires a focused change effort. The authors explain that challenge and provide straightforward advice on how to achieve the kind of meritocracy that will result in a tangible dividend and move companies ahead of their competition.

Editorial Reviews

Publishers Weekly
Diversity, like corporate social responsibility, is one of those buzz concepts that managers love to promote, despite not knowing how it fits into a company’s strategic vision. Here, consultants Kaplan and Donovan (DRIVEN: A Field Manager’s Guide to Sales Team Optimization) provide a textbook approach to the “diversity and inclusion” (D&I) topic, down to key takeaways and discussion exercises. The book opens by making the business case for inclusion, moves onto the psychological underpinning of bias and its effects on business, and finishes with two practical chapters on “change strategies.” Real world examples, like the fact that Facebook only recently added a female executive to its board or H&M’s misguided use of “all blond mannequins in its Thirty-Fourth Street store and all brunettes in its Harlem store,” enrich the argument. Less convincing are fictionalized anecdotes and examples—Kim, a typical senior manager, or Sarah, a generalized first female engineer with a civil engineering firm. Similarly, the discussion exercises feel contrived and are too brief to expose the complexity of the issues. Despite these quibbles, it’s rare to find a business book that so soundly hits the zeitgeist while also capably applying the best social sciences research to an important topic. (May)

Product Details

ISBN-13:
9781937134402
Publisher:
Taylor & Francis
Publication date:
05/07/2013
Pages:
256
Sales rank:
690,215
Product dimensions:
6.20(w) x 9.10(h) x 0.90(d)

Meet the Author


Mark Kaplan and Mason Donovan are managing partners of The Dagoba Group, a New England based consultancy specializing in leadership development, diversity and inclusion, and organizational change. Mark is the former CEO of MGK Consulting and has been advising organizations in these areas since 1986. Mark has been published in leading diversity publications and is a guest speaker at global D&I focused conferences. He earned his MA in HR Development from Villanova. For over a decade, Mason has consulted with the majority of Fortune 500 companies on talent acquisition, retention, and development. He has also worked with companies to create sustainable client relationships. Mason is the author of DRIVEN: A Manager’s Field Guide to Sales Team Optimization and is an accomplished speaker. He earned his MA in International Business from Webster University in The Netherlands. Both Mason and Mark reside in New Hampshire.

Ana Duarte McCarthy is the Chief Diversity Officer at Citi.

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