The Journey: Improving Business Performance

The Journey: Improving Business Performance

by Stephen J. Thomas


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The Journey: Improving Business Performance by Stephen J. Thomas

  • Written in a way that readers can quickly apply the knowledge gained.
  • Features all of the concepts taught in the author's first two books-Successfully Managing Change in Organizations and Improving Maintenance & Reliability Through Cultural Change.

Product Details

ISBN-13: 9780831133634
Publisher: Industrial Press, Inc.
Publication date: 02/15/2008
Edition description: Word
Pages: 296
Product dimensions: 5.20(w) x 8.10(h) x 0.80(d)

About the Author

Stephen Thomas is a working change-management professional with over thirty-five years experience in the petroleum industry. He holds a B.S. in Electrical Engineering from Drexel University and M.S. degrees in both Systems Engineering and Organizational Dynamics from the University of Pennsylvania. In addition to The Journey, he has published three other books on the subject of change management, all available through Industrial Press, Inc., a New York publisher.

Table of Contents

Author's Note     iv
Foreword     vii
Acknowledgements     ix
Welcome To My World     1
Out of the Frying Pan Into the Fire     15
Life Gets More Interesting     30
The Vision and More Take Shape     44
The Meeting     69
The Steering Team     84
The Goal Achievement Model     105
Line #3 Goes Down Again     125
A New Role Model is in Town     143
There are Outcomes and Impacts for Everything     162
I Address Resistance     181
Learning and the Dangers of Assumptions     200
The Web of Change and C-RCFA     218
The Visit     244
The End Game     262
Epilogue     274
Todd's Web of Change     276
The Change Root Cause Failure Analysis     277

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