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The Leader's Checklist: 15 Mission-Critical Principles

The Leader's Checklist: 15 Mission-Critical Principles

by Michael Useem

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In this fast-reading and illuminating expanded edition of the bestselling Leader’s Checklist, world-renowned leadership expert Michael Useem deepens his examination of 15 mission-critical principles for leaders

Based on the lessons from astonishing stories, solid research, and years of leadership development work with a wide


In this fast-reading and illuminating expanded edition of the bestselling Leader’s Checklist, world-renowned leadership expert Michael Useem deepens his examination of 15 mission-critical principles for leaders

Based on the lessons from astonishing stories, solid research, and years of leadership development work with a wide array of companies and organizations in the United States and abroad, Useem presents today’s leaders with 15 guiding principles that form the core of the Leader’s Checklist, which will help you develop your ability to make good and timely decisions in unpredictable and stressful environments—for those moments when leadership really matters.

To illustrate how the Leader’s Checklist can assist leaders, Useem zeroes in on accounts of extraordinary leaders who rose to the challenge, including Laurence Golborne’s role in the triumphant rescue of 33 miners in Chile, Joseph Pfeifer’s remarkable heroism as the first FDNY Fire Chief to take command at the World Trade Center on September 11, 2001, and Union officer Joshua Lawrence Chamberlain’s transformative actions after the Confederate army’s surrender. He also explores the colossal failure of AIG, one of the greatest corporate collapses in business history.

First published exclusively as an ebook—and now also available in print—this updated and expanded edition features a new preface by the author and three new Knowledge@Wharton interviews with Laurence Golborne, Chile’s Minister of Mining, on leading the rescue operation of 33 miners trapped in the San José Mine; Joseph Pfeifer, New York City Fire Department’s Chief of Counterterrorism and Emergency Preparedness, on being the first Battalion Chief to take command at the World Trade Center on September 11, 2001; and the author on why he wrote The Leader’s Checklist and what he has learned about the most vital items on the checklist from his recent leadership development work with more than a dozen companies and organizations.

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Read an Excerpt


Imagine yourself in this position: Less than five months ago, you were summoned from the private sector to join a newly formed national government. Your background is in retail; now you are heading up the nation’s mining industry. You are abroad on a state visit, still working to come up to speed, when word reaches you from your home office that there has been a mining disaster—a cave-in deep below, death toll unknown, nearly three dozen missing.

Or envision this situation: For decades, your financial services firm has sailed along. Not only have revenues soared; your company has also earned a treasured AAA credit rating while creating an extraordinary wealth engine: a little giant of a division that insures against debt defaults, including subprime mortgages. Continuing prosperity seems predictable, but suddenly the market implodes. Subprime mortgages turn noxious. Lehman Brothers goes under. Your AAA rating slips to AA, then A-. With the downgrades, you have to post billions of dollars in collateral that you simply do not have. This boat is sailing straight toward a roaring waterfall, and you are standing at the helm.

Or this one: The enemy has surrendered after a four-year conflict that has left more than half a million dead, and your army commander has assigned you to arrange one of the war’s crowning moments, the formal surrender of the enemy’s most venerated army. The tone, the texture of the ceremony, the formalities of receiving the enemy—they are entirely for you to craft.

These are not, of course, hypothetical or anonymous events. Laurence Golborne, the new mining minister for the Republic of Chile, was visiting in Ecuador on the night of August 5, 2010, when his chief of staff back in Santiago sent him a simple but urgent text message: “Mine cave-in Copiapó; 33 victims.” Twenty-eight hours later, at 3:30 a.m. on August 7, Golborne arrived at the remote site of the mining disaster in the Atacama desert of northern Chile. Soon, hundreds of millions of people around the globe would be witnessing one of the greatest mining rescues of all time.

Like the miners in Chile, American International Group (AIG)—the financial services giant heading for the cataract—was ultimately rescued through direct government intervention. The company was deemed “too big to fail,” though it was almost too toxic to save. When the subprime mortgage market in which AIG was deeply invested began to collapse, top AIG executives had taken few protective measures. Their tone-deaf response to the tumultuous events that unfolded left the company vulnerable to one of the greatest corporate collapses in business history.

How different the actions taken by Union officer Joshua Lawrence Chamberlain when Ulysses S. Grant handed him the historic duty of coordinating a follow-up ceremony to Robert E. Lee’s April 9, 1865, surrender at Appomattox. Instead of humiliating the Confederate army, as might have been expected after four years of civil war, Chamberlain ordered a respectful salute and launched a healing process that would help reunite a country.

Two of the leaders we have just met were well prepared when summoned to moments of crisis. The other, recent history shows us, was obviously not. To be sure, few of us are likely to have our mettle tested in such trying circumstances. But all of us can and should prepare for less-public crises in our own spheres of serving, and thus it behooves us to ask why: Why did Laurence Golborne and Joshua Chamberlain rise so effectively to the challenge? Why were the AIG executives unable to steer an effective course? Is the skill set that served Golborne and Chamberlain teachable, even transferable and applicable, to leaders who will never be called to scale the kinds of mountains these men had to face?

The animating premise of this book is that effective leadership can be learned, and indeed should be learned, by those with responsibility for the performance of their enterprises and their employees. The further premise is that leadership benefits from an approach built upon specific guiding principles that, taken together, create a clear road map for navigating any situation. That is why I advocate and in these pages lay out the Leader’s Checklist, a complete set of vital leadership principles that are tried, tested, and true.

The Leader’s Checklist is composed of 15 core principles applicable to most leaders, in most endeavors, in most circumstances. I provide guidance to help you customize this list to specific situations and missions. Given the vast diversity of leadership roles, one size definitely does not fit all in this endeavor. Taken collectively, the Leader’s Checklist and its precepts should prepare you well for building an enterprise in good times but also for facing a worst-case leadership scenario, even if (thankfully) you are never called to face one. Finally, I offer an Owner’s Manual, so you can put these principles to practice in your own domain of leadership.

Meet the Author

Michael Useem is Director of the Center for Leadership and Change Management and William and Jacalyn Egan Professor of Management at The Wharton School of the University of Pennsylvania. He is the author of The Leader's Checklist, The Leadership Moment, Investor Capitalism, and The Go Point, among other books. The Leadership Moment was included in The 100 Best Business Books of All Time, written by the business book experts at 800-CEO-READ, and listed as one of the 10 best leadership books on the Washington Post’s "Leadership Playlist." Useem’s articles have appeared in the Chicago Tribune, Fast Company, Financial Times, Fortune, Harvard Business Review, McKinsey Quarterly, New York Times, U.S. News&World Report, Washington Post, Wall Street Journal, and elsewhere.

Useem has presented programs and seminars on leadership development with American Express, China Minsheng Banking Corporation, Citigroup, Coca-Cola, Comcast, Eli Lilly, Estée Lauder, Fidelity Investments, GlaxoSmithKline, Goldman Sachs, Google, Grupo Santander , Hewlett-Packard, Intel, Johnson&Johnson, Microsoft, Morgan Stanley, Motorola, National Football League, New York Fire Department, The New York Times, Nokia, Pew Charitable Trusts, PriceWaterhouse Coopers, Samsung, U.N. Development Programme, U.S. Department of Justice, U.S. Department of Veteran Affairs, U.S. Marine Corps, U.S. Military Academy, World Economic Forum, and other organizations.

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