The Librarian's Guide to Homelessness : An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone

The Librarian's Guide to Homelessness : An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone

by Ryan Dowd

Paperback

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Product Details

ISBN-13: 9780838916261
Publisher: Ala/Library Video
Publication date: 01/15/2018
Sales rank: 304,261
Product dimensions: 6.00(w) x 1.25(h) x 9.00(d)

Table of Contents

Acknowledgments ix

Introduction: Who Am I? Who Are You? xi

Part I Homelessness and Empathy

Chapter 1 Top Ten Homeless Myths 3

Chapter 2 Homeless People Are (Not) Just Like You 17

Chapter 3 Empathy: The Psychological, Neurological, and Social Bases for It 43

Part II Empathy-Driven Enforcement

Chapter 4 Empathy vs. Punishment 65

Chapter 5 Step 1: Your Head Tools 79

Chapter 6 Step 2: Your Body Tools 95

Chapter 7 Step 3: Your Word Tools 113

Chapter 8 Advanced Tools 141

Part III Special Situations

Chapter 9 Everyday Predicaments 151

Chapter 10 Mental Illness 159

Chapter 11 Substance Abuse 171

Chapter 12 Hygiene 179

Chapter 13 Sleeping 189

Chapter 14 Possessions 195

Chapter 15 Children 201

Part IV Beyond Problem-Solving

Chapter 16 Advice for Managers and Leaders 211

Chapter 17 How Best to Help Homeless Patrons 227

Conclusion: The End of Homelessness 237

Appendix: Key Phrases 241

Index 245

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