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The Mad Clientist's ABCs of Client Service

The Mad Clientist's ABCs of Client Service

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Overview

The Mad Clientist distilled 14,000 in-depth interviews with top executives into 26 pithy, pointed actions for you to start using today. Spend just 26 minutes with The Mad Clientist and his ABCs of Client Service and improve your client service immediately. An unconventional look at a serious topic, The Mad Clientist, a.k.a. Michael B. Rynowecer, shows you how to deliver superior client service-from the client perspective. Based on more than 25 years of experience analyzing client relationships with the best-run professional services firms in the world, The Mad Clientist's ABCs of Client Service opens your eyes to a whole new way of providing superior client service to each and every one of your clients.



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Product Details

ISBN-13: 9780996413404
Publisher: The BTI Press
Publication date: 07/01/2015
Pages: 68
Sales rank: 457,920
Product dimensions: 8.50(w) x 8.50(h) x 0.31(d)

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