The Management and Control of Quality / Edition 4 available in Hardcover
- Pub. Date:
The market leader in quality management, this text is built upon the strength and experience of well-known authors in the field. As a past president of the Decision Sciences Institute and examiner for the Malcolm Baldrige Award, Evans is able to integrate the framework and essential content of the Malcolm Baldrige National Quality Award criteria throughout the text. The principles of total quality, as reflected in the Baldrige Award, provide what the authors feel is the best overall synthesis of the concept of quality. This edition continues to provide a managerially oriented, integrated view with a blend of pertinent technical topics. All chapters have been updated to reflect the most current thinking in the profession.
Table of ContentsPART ONE: THE QUALITY SYSTEM. 1. Introduction to Quality. 2. Total Quality In Organizations. 3. Philosophies and Frameworks. PART TWO: THE MANAGEMENT SYSTEM. 4. Focusing on Customers. 5. Leadership and Strategic Planning. 6. Human Resource Practices. 7. Process Management. 8. Performance Measurement and Strategic Information Management. PART THREE: TECHNICAL ISSUES IN QUALITY. 9. Statistical Thinking and Applications. 10. Quality Improvement. 11. Quality Control. 12. Statistical Process Control. 13. Reliability. PART FIVE: THE QUALITY ORGANIZATION. 14. Building and Sustaining Total Quality Organizations.