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The Management and Control of Quality / Edition 4

The Management and Control of Quality / Edition 4


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Product Details

ISBN-13: 9780538882422
Publisher: South-Western
Publication date: 06/28/1998
Series: Principles of Management Series
Edition description: Older Edition
Pages: 850
Product dimensions: 8.38(w) x 10.29(h) x 1.50(d)

Table of Contents

PART ONE: THE QUALITY SYSTEM. 1. Introduction to Quality. 2. Total Quality In Organizations. 3. Philosophies and Frameworks. PART TWO: THE MANAGEMENT SYSTEM. 4. Focusing on Customers. 5. Leadership and Strategic Planning. 6. Human Resource Practices. 7. Process Management. 8. Performance Measurement and Strategic Information Management. PART THREE: TECHNICAL ISSUES IN QUALITY. 9. Statistical Thinking and Applications. 10. Quality Improvement. 11. Quality Control. 12. Statistical Process Control. 13. Reliability. PART FIVE: THE QUALITY ORGANIZATION. 14. Building and Sustaining Total Quality Organizations.

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