Use your next three-day weekend to develop valuable Lean Six Sigma skills
With the integration of Lean and Six Sigma, businesses have a potent tool in the never-ending drive to deliver top-quality service and products. But you don’t need to be a Black Belt to build quality and efficiency into all areas of your operation; you just need The McGraw-Hill 36-Hour Course: Lean Six Sigma.
Sheila Shaffie and Shahbaz Shahbazi, leading Six Sigma experts and trainers, put you on the fast track to Lean Six Sigma expertise. Featuring a detailed overview of Lean and Six Sigma methodologies and case studies that demonstrate how to incorporate these principles, this guide will teach you how to:
- Deliver consistent customer service
- Reduce operational cost and risk
- Build and sustain a culture of continuous improvement
Complete with exercises, self-tests, and an online final exam, The McGraw-Hill 36-Hour Course: Lean Six Sigma lets you energize your organization with the power of today’s biggest breakthrough in business process improvement.
About the Author
Sheila Shaffie is the cofounder of ProcessArc, Inc., and has Lean Six Sigma initiatives at businesses around the globe, including Thomson Reuters, GMAC, RW Baird, and Allied Capital.
Shahbaz Shahbazi is the cofounder of ProcessArc, Inc. Previously, he was a leader for GE’s Global Six Sigma Quality organization. He has also trained and mentored more than 90 Green Belts and Black Belts globally.
Table of Contents
1 Define 31
2 Measure 69
3 Analyze 111
4 Improve 155
5 Control 183
6 Conclusion 203
ProcessArc Comprehension Test 209
ProcessArc Comprehension Test Answer Key 219
Most Helpful Customer Reviews
There are no pages beyond 112 and I thought I had bought what it said with the test and a link to the online test I could take for certificate. Where is the rest of the book??????